Business ProfileforColorado's Finest Heating and Air Conditioning Inc.

********** Finest *************************** came to my house on Jan 26, 2022. I received a quote for a 75K BTU furnace to replace my 90K BTU unit. I found the Rheem R801TA070317MUA did not have a 75K BTU rating. It is only 70K BTUs. I spoke with the owner, he changed to a Champion 80K BTU unit. He said a 80K unit could replace a 90K unit for a ***** s/f house. Can it? A tech came on Jan 28 to remove the old furnace. He failed to disconnect the duct from the humidifier. While lifting the A/C shaft the duct was forced out of alignment shattering the humidifier housing. The tech said the owner would take care of it. There was no prior damage to the humidifier housing.The shattered humidifier housing was duct taped. No furnace filter rack or filter were installed.I asked the office manager about the damage to the humidifier and the incomplete furnace filter rack install. She said I could pay an additional $390 for a new humidifier, the owner would be over the next day to complete the filter and rack install.A technician arrived 2 hrs late. He did not install a filter rack. He had the wrong sized filter. He crushed one end of the filter to make it fit into the furnace. He said I could buy a new filter from Amazon. I asked about the damage to the humidifier. He said I could go online and find a replacement.The email receipt had a falsified statement claiming the humidifier had previous damage. I instructed the office manager to remove the statement. She did not comply. The owner took the warranty page. There is a time sensitive registration period. After 3 weeks no warranty registration has been received.Summary:1) Initial incorrect furnace sizing, perhaps still under sized?2) Continued denial of responsibility for property damage 3) Incomplete filter rack installation 4) improper filter installation 5) False statement added to final invoice to divert responsibility for property damage 6) Failure to file time sensitive Warranty Registration