Complaints

This profile includes complaints for BC Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BC Services, Inc.

  550 Disc Dr. Longmont, CO 80503-9343

  
• 

  BC Services, Inc.

  PO Box 1317 Longmont, CO 80502-1317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of a month I've recieved multiple phone calls from at least 3 different numbers from this company. After researching them online they appear to be scammers as I had seen multiple reviews from people online stating these people bought debt under their names (mainly medical related that was paid for with insurance) and had been harassing them as well. I've blocked every number they've called from and even with their calls going straight to voicemail, they still keep calling and I want them to stop.

  

  Business Response

  Date: 12/15/2022

  We received your complaint and we appreciate the opportunity to respond. Your main concern outlined in the complaint is that you received calls from our office and after doing research you advise that we appear to be scammers. Our client Carepoint listed your account on October 5, 2022 for services rendered on March 12, 2022.We mailed our first notice to you on October 6, ******************************* your complaint. After receiving no response from you we attempted to reach you by phone on 10/11/2022, 10/28/2022, 10/31/2022 and 12/09/2022 with no response.
  
  Considering your complaint and the information provided in your complaint we marked your phone number do not call and we will cease communication with you. The balance is verified and remains due. We welcome you to contact our office to speak with a representative with any questions or to or to discuss the account at ************.

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Pretty sad that it takes me getting the BBB involved for you to cease all communication. You will never be contacted by me and if you ever contact me again I will be seeking legal council. Also if you were legit you would know that there's a law in place forbidding you from calling me more than once. Goodbye and good riddance. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I had services from ********************** in 2016. I had an insurance bill that I was unable to pay. Time got away from me and I moved off that address in 2019. I filed with the *********** my new address in all moves. I know by law they are suppose to contact you before serving you. There was no contact via mail or phone prior to be served. They use excuse we mailed when in fact my address was of public record I had no mail from BC Collections that I can recall ever. How can this be? I moved a few times recorded it with the ****** *********** but they get away with this process. People don't sit around thinking about a an old bill you have to initiate the contact allowing a negotiation. But in my case it was aggressive and unnecessary. The process server was weird too it was a bad experience being pushy. I was served in 2020 during Pandemic and I find the people in the collection office pretty rough unbending, rude and unprofessional. I got the court action seized temporarily due to the ruling of the Pandemic collection law but then they went through with the court action for a judgment of ******* total today. I lost my job after making some payments to their office of which I called to inform them of this and collection stopped. So now I am working 4 months and they have placed a judgment on my wages without a minute thought on it. This is not right. This will not stop here. I will continue to complain about the aggressive tactics and demands.

  

  Business Response

  Date: 12/15/2022

  We received ************** complaint and we appreciate the opportunity to respond. At BC Services, we believe the complaint resolution process is important and accordingly we work to deliver a prompt and accurate response. *************************************** assigned their account number ************ (BCS account number ********* in the amount of $1,365.89 to BC Services for collection on April 19, 2017. The charges were for services provided to ************ on March 1, 2016. We sent our first notice to ************ on April 20, 2017. After sending our first notice, we attempted to reach ************ by phone on April 26, 2017, May 9, 2017, May 16, 2017, June 2, 2017 and mailed her a second letter on June 5, 2017. We received no response from ************ and again attempted to reach her by phone on June 19, 2019 with no response. We assigned the account to our attorney to review for legal action. As a courtesy to ************ and to resolve the matter, we mailed a third letter to her on October 14, 2019 to contact our office to make arrangements for payment. She did not respond. We sued ************ and the summons and complaint were served upon her at her residence on February 16, 2021. She called our office on March 2, 2021 in response to the suit. In an effort to work with ************ we entered into a stipulation starting in March 2021 (copy attached). The stipulation was for a three-month payment plan of $25.00 and then beginning on June 25, 2021 payment would increase to $102.45 for twenty one months. The last payment received from ************ was on July 30, 2021. She defaulted on the stipulation and therefore BC Services requested judgment as set forth in the stipulation.************ contacted us on December 9, 2022 and requested a payment plan. ************ set up an automatic payment arrangement for $251.00 due the 15th of each month until the balance is paid in full. The last scheduled payment is on August 15, 2023.

  In sum, the balance on ************** account remains due. ************ is currently on a payment plan with our office. If ************ has any further questions or concerns, we welcome her to contact our office to speak with a representative to discuss at **************.

• Initial Complaint

  Date:10/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company BC services, called me asking for personal info, right away. They are violating the National Do Not Call laws. I am not talking to a stranger, who cannot provide me with their company credentials or any details. This is definitely invasive and unethical. Please investigate them and STOP them from harassing people.

  

  Business Response

  Date: 10/10/2022

  We received the consumers complaint and we appreciate the opportunity to respond. We did not find an account or the phone number listed with our office with the information provided in the complaint. We searched by the name and phone number provided with the complaint. The full address was not provided. It appears that this complaint may have been sent to us incorrectly.If it is intended for our office, we request additional information to locate the specific account relating to the complaint. To ensure that we can process this request, we request an account number if the consumer received any letters from our office, other phone number/s for the consumer, the consumers full address and any other information that will allow us to find the specific account/call in question. We look forward to receiving the information and to assist with resolution.