About

Local BBB:

BBB serving Northern Colorado and Wyoming

BBB File Opened:

12/17/2014

Business Started:

6/2/2014

Type of Entity:

Private Limited Company by Shares (LTD)

Alternate Names:

FTL APPAREL, LLC

Business Management:

Ms. Jessica Hernandez, Owner/Manager

Ms. Melissa Towne, Customer Service Manager

Additional Information

Payment methods

All major credit cards

Refund and Exchange Policy

Returns and exchanges must be made within 30 days from the date of receipt. Any purchase of full-priced merchandise that is returned to us within our deadline is eligible for a refund to the original form of payment, or for store credit, minus the cost of shipping.

Any item with "non-removal" tag removed is NOT eligible for return or exchange. 
Any item that is listed as Final Sale is not eligible for return or exchange. 
After adding a promotional code to an item, the item is then considered a SALE item and is only eligible for a size exchange or store credit. 
Eligible, returned, sale items ending in $0.99 will only qualify for a size exchange or store credit. This does not apply to Final Sale items. 
Items purchased during special sales (Deals & Steals, $30 Thursday's, Wishful Wednesday's, etc.) are only eligible for return for store credit. 
Items in the LAST CALL category are FINAL SALE. No returns, exchanges, refunds, or store credits will be offered for these products.

All items must be returned new, unworn, and in the original packaging. Items returned with missing/damaged packaging or tags will be subject to a 20% restocking fee. Any items that have been washed or altered in any way are not eligible for return or exchange. 

The customer is responsible for shipping the returned item, as well as the cost of exchange shipping, except in circumstances of defect. 

If you suspect that you have received a defective item, please email pictures of your item to [email protected] within 30 days from the date of receipt. Defective items will be exchanged for the same item. If this item is unavailable, store credit will be offered. 

Items that are received with broken buttons, broken snaps, holes, inoperative zipper, or stains are considered defective. 
Defective items do not include: differences in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, not laying flat, etc.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through electronic analysis, we may restrict or refuse future return or exchange transactions from such customers .

 

Business Categories

Clothing