Business ProfileforRed's Auto and Truck

My 2012 ******** engine seized after Red's Auto and Truck performed an oil change and major maintenance. Issue #1: The Red’s Auto and Truck invoice documented that they used 15/40 oil. 15/40 oil is not the recommended oil. The invoice shows that they used 10 quarts of oil and charged me for 10 quarts, however, the engine holds 8.5 quarts. Issue #2: The Red’s Auto and Truck invoice documented “replace front brake pads and rotors”. They did not document that they used non-OEM parts. Issue #3: The mechanics at Red’s used incorrect screws to reattach the engine guard. Issue #4: No invoice for the re-work they did on the brakes. Issue #5 & #6: The repair was incorrectly completed. I cannot describe what the repair was because I was not provided an invoice. Issues #7, #8 & #9: Incorrect bolts were used for the intake manifold repair. (Several of the correct bolts were found on the engine.) Metal shavings were found on the engine. Silicon was used for a repair. I can provide more details if needed. Issue #10: Red’s Auto and Truck admitted to using an oil that is not recommend for the vehicle. Issue #11. The engine holds 8.5 quarts of oil, they only purchased (5) quarts. His documentation, shows they purchased 5 quarts and thus, short 3.5 quarts. In conclusion, Red’s Auto and Truck has violated the Colorado Motor Vehicle Repair Act (MVRA) numerous times as detailed in issues: #1, #2, #4. Red’s Auto and Truck mechanics failed to repair the vehicle properly and used incorrect parts as detailed in issues: #3, #5, #6, #7, #8, #9. Red’s Auto and Truck admits to using an oil that is not recommended by ********. Red’s Auto and Truck has failed to provide documentation that proves he used the correct amount of oil as detailed in issue #11. I have illustrated that their documentation is not adequate, their workmanship has been substandard. Red’s Auto and Truck is currently refusing to open a claim with their insurance company. Additional documentation is available if needed.