We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Orthodontist

Aurora Orthodontics & TMJ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid for treatment. Because of extenuating circumstances - death in the family then COVID lockdown then we moved - we never received treatment. I did receive the device which I have now found online for $76. I paid thousands of dollars. I emailed asking for some sort of refund but I was ignored. I emailed and contacted them repeatedly and finally received a response from the office manager who said she would ask the head guy. She said it was out of her hands and no one ever responded. I would like a refund minus the $76 that the appliance cost. Times 2 for two children.. please help me resolve this. Thank you. New early ortho operates under Aurora.

    Business Response

    Date: 05/11/2023

    Dear ****,

    We have been a supporting member of the Better Business for decades.  We were surprised that *********************, the mother of two former patients complained to the BBB.  As far as we knew, this mother had been send the refund she had requested and everything was fine.  This was done on March 9th, 2023 and was sent to the address she requested which is **************************************************************************.  We notified her that day that the checks were in the mail.  Evidently **** did not receive the checks.  

    She notified ** on 3/22/23 saying that she never heard from **. We responded the same day that the checks had been sent two weeks prior. Nothing more was heard from her.  We made the incorrect assumption that she had received the checks since we did not hear back from her.

    On on the afternoon of 4/17/23, by email she said she had filed a complaint with the BBB.  The next morning, on 4/18/23, our manager responded "****, please help me understand. I thought we resolved this with our conversations and our reimbursement checks."  We heard nothing more from her since.

    On 5/9/23 I received your notice.  I did not see previous ones as I get several hundred emails daily and some missed previous ones.  I responded to this email that I will investigate this and act to resolve it.

    I asked our receptionist to call **** to verify that she did not receive the checks.  **** verified this.  We looked at our account at ***** Fargo which showed that the checks did not clear.  I have signed and reissued the checks for *************.  

    Could you at the BBB please verify the address listed so we can resend the checks?

    Sincerely,

    *********** Lauson

Aurora Orthodontics & TMJ is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.