ComplaintsforJohn Elway Cadillac
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My 2015 Cadillac Escalade was towed to dealership on or about 2-16-22 as it was making a noise in the engine. Dealership did estimate on repair which came back to around twenty thousand dollars at which time I of course declined the service to get other estimates for such a repair. When trying to get my car to tow it to *********** Cadillac on Friday 2/18/22 I was told by the customer service rep **** that if I wasn't going to take the job then I would need to pay $1400 to get my car back. I told **** I never agreed to a price of $1400 to do an estimate or any other price for that matter which **** replied the Carshield inspector said he spoke to you and you agreed through him, which I replied I've never spoken to a Carshield inspector. He then said I should call the inspector on Monday to see what's going on. Monday came and inspector was off for holiday so I called John Elway Cadillac back to talk to **** at which time I said what does another guy have to do with you holding my car if I've never told you this was ok? He didn't seem to care and wouldn't release car. I called *********** Cadillac and they were shocked and said we charge $195 to give you estimate no matter what the job is and if you accept it rolls over in the price if you decline you pay $195. They said they've never heard of a dealership acting this way or trying to charge inflated prices for estimate especially on the back end after you decline service. They asked us to tow the car to them but I can't get the car out of the hostage situation with **** Elway. I've spoken to Fox Trouble Shooters who want to investigate the story as this would have to be my next step so the people of ****** can be warned of this happening to them. Thanks, Please let me know what you find out before I start doing as many reviews as I can. *****************************Customer response
02/25/2022
Yes it is resolved. the manager ***** investigated the issue and saw there was no proper authorization before starting the work so he apologized and created the balance to ****. I was able to get my vehicle on Tuesday and it has been towed to another shop. Thanks
Thanks
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.