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Business Profile

Dentist

Willow Creek Dental

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw ********** on 12/26 for three crowns. I have three temp crowns in my mouth currently and they have been there since 12/26/23. I had an appointment in January (i got COVID and had to reschedule) and then I was in a car accident (car is still in the shop) in January and had to reschedule again. With that, the practice manager, ******, stated via text (I have copies) I had to pay $250 out of pocket to make an appointment because I had cancelled the last two. I cancelled and went to another dentist to have the temp crowns completed; however, it appears that ********** billed for services NOT yet rendered and refuses to give back the money to Delta Dental so I can have my teeth completed by Serenity Dental. In addition to the insurance fraudulent billing, ********** also took $2400 from me out of pocket and now my bank is investigating him as well and they have taken the money back from ********** during the investigation. I just need my teeth fixed. The temporary crowns are causing major damage while we wait. A complaint has been filed with ********************* Provider as well. They will investigate improper billing practices by the dental office. It is also important to note that I was contacted by the office AFTER they refused to see me without the $250 payment that they do not have all the new patient information forms filled out and are asking that I NOW complete them. Someone needs to manage this office or just shut it down. Poorly managed practice!According to Delta Dental, this dentist (***) pre-billed for three crowns. The first problem is that he made ONE large huge crown for three teeth. I cannot floss between my teeth as they are hooked together like one tooth; however, he pre-billed like the task was completed with three permanent crowns. That did not happen. NOW, I have to file a complaint with the insurance company.

    Business Response

    Date: 04/08/2024

    In regards to the case of ****** "******" ******, this patient originally had work done on the lower left which consisted of crowns and buildups on 18, 19, 20 and a composite on #**. The Initial preparation date was 12/26/23. The patient canceled multiple appointments. My office made multiple attempts to get the patient rescheduled, however, the patient declined.  Once I was informed the patient would not be returning for crown seats, the refunds were sent to the patient and the insurance company, Delta Dental of *************. If supporting documentation is needed I can provide. I have not attached any documents as they contain patient personal information.  As of now, I have done all I can for this patient and the requests. Please let me know if you have any further questions. Thank you.  

Willow Creek Dental is NOT a BBB Accredited Business.

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