We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Public Aquariums

SeaQuest Littleton LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Aquariums.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A wallaby has drown and a sloth has burned through Seaquest. the building is not well cared for and the animals even less so. I have serious animal welfare concerns, specifically for the Wallaby who looks very very ill. The poor animal has a tiny, gross enclosure and then gets put in a small dog crate with not enough room to stand up or move around. The crate was covered in urine and Im still very heartbroken just seeing it. Everything was extremely dirty, not sure if they were part of the exhibit or not but I did see roaches crawling around also. All the tanks had very green murky water and fish could only be seen when they were close to the glass. The conditions were not advertised like the photos on the website. A huge health violation.

    Business Response

    Date: 08/17/2022

    Hello, my name is ***********************, I wish to respond to the letter sent to you from ***************. *************** references two incidents that happened two and three years ago to a sloth and a wallaby. These instances were resolved by governing agencies and the local court system (in which we were found not guilty). All of our enclosures exceed regulations set forth by the ***** and we have unscheduled visits from the **** and other agencies to make sure we are in compliance. Her report that a Wallaby lives in a dog crate is incorrect. That is an area that he can retreat to if he wants. That kennel area is cleaned two times daily, and more if needed. I am sorry that *************** did not attempt to speak to a member of our staff so that she could receive insight as to the exact care of our animals. We have a strict no refund policy and will not be making an exception in this instance.

SeaQuest Littleton LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.