Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1st I got a new vehicle from Mcdonald Hyundai soley based around 2 years free charging offer. It wasn't until after the paperwork was signed that I was informed the offer had expired and the sales manager I dealt with at the time shrugged and said "oops, sorry". This dealership apparently enjoys deceptive trade practices and just wants to get you to sign the papers and doesn't care after the fact.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to express my dissatisfaction with the service received from McDonald Hyundai. Despite multiple attempts to resolve an issue with my Hyundai vehicle's keyless entry, the problem remains unfixed, causing significant inconvenience and frustration.On November 27, 2024, I purchased a Hyundai vehicle for my mother from McDonald Hyundai. On the day of purchase, the car salesman and I noticed that the keyless entry was not working. He assured me that this defect would be resolved by Hyundai.July 27, 2024: My mother drove up from **************** for the repair. We were informed that a part needed to be ordered, and the issue would take another day or two to fix. Upon picking up the car, issue was not fixed.October 10, 2024: My mother drove up from **************** again, and we dropped the car off. They said diagnostics indicated a faulty door handle antenna, which would take a few days to arrive. Without a loaner car available, my mother had to return to **************** without the issue being fixed.December 5, 2024: Antenna was installed, and we waited at the dealership for the repair. After 1.5 hours, we were told the car was fixed. However, the issue persisted. I was sent home via Lyft with a $20 credit, though the ride cost $45, resulting in an additional charge of $25 on my credit card. Despite being promised a refund, I have only received a credit to my Mcdonald Hyundai account.The keyless entry issue remains unresolved, causing significant inconvenience, including multiple trips to and from the dealership, considerable time off work, and ongoing frustration.Request for Resolution:I request that the keyless entry issue be resolved promptly, with a loaner car provided if necessary. Also requesting a refund of the $25 Lyft charge to my credit card.Given the repeated disruption, I request compensation, such as a few free oil changes at any Hyundai dealership (NOT just McDonald Hyundai).

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had recently gone into McDonald Hyundai for ***************** repair because Hyundai had ************** recalls for Hyundai Elantras years ********* I believe. My rods in my motor blew while I was driving to work one ********* car is completely kaput. Engine will not turn over, car will not start, its dead. Given that I had researched it was under recall, and after calling the dealership & corporate ************* they had also at some point told me it was under recall. Then, as a month or 2 progressed, with no communication towards the problem. I had to eventually re-call and ask again whats the deal. And at this point they started playing games going ************* I was told by corporate, previous employees, and existing employees at the dealership ************ that it is under recall, then it isnt, then it is again, then it isnt. And their final reason for not wanting to repair it as theyre supposed to, is that it doesnt fall under warranty anymore. Even after reconsideration of repair to corporate. But, ***************** work are 2 completely different things. So that was not right. Ive been trying lemon laws and everything I can, but havent had luck & the company has had my car for almost 4 months now. The repairs on the vehicle would be anywhere from $7-9,000, money that I do not have, and costs more than the car was even bought for when was first told it could be repaired under recall. Its been such a ************ game with them when theyre supposed to repair it and so many other owners of this same vehicle have the same problems. Im in a very hard & a very desperate position of getting my car fixed as I dont have the funds for a new one & Im currently financing on this vehicle. Theyre putting the screws to me ever since I took it in & have been dodging a ************ cant keep doing this any longer. Its made things like keeping & getting a job so hard & daily life is so much harder when I cant live it & go do things with my loved ones.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to the attached document for more detailed information.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for 11/21/23 at 1:20 pm to have anti theft recall done, I dropped my car off at service center a man named ****************** sent me a message saying he would be handling my car he sent a video inspection on things they recommend be done I declined all since I was just coming in for recall. ******* said it would be and hour and a half for it to be complete after waiting for 2 and half hours I called to check on status no one answered I left a voice mail, waited another hour and then I texted the number it said to text no response came back I then called a gain and no answer I then called again left another voice message they did not return my calls or text messages I called the sales department explained that I had not heard back regarding my car in service department and they were soon to be closed and they were not answering my calls in service he offered to transfer me to ******* directly once again no answer left voice message I drove back to the service center made it there just as the employees were all walking out door to leave I ran after ******* and said gey my car I have not heard from you and you said it ***** only take an hour and a half for work to be complete? he then said oh I thought I called you I said no he had not he then said maybe i gave him wrong number I said no he confirmed the right phone number on drop off and his first two text messages came to my phone, I said can I get my car I need my car he said yes I asked him if the work had been done he soad he thinks so, but didnt know for sure, he brought me in office and gave me my keys and a copy a paper of what they recommended for work, he then said he would walk me to my car I am not sure if my car recall was fixed or if not and when Indrove car home my front drivers side tire was not sounding right and driving not the same I was also hearing noises come from passenger front tire. I am very disappointed with service! I cannot tell you how disrespectful it is to tell some one they will have your car ready in an hour and half and then not call them to pick up vehicle and not answer calls or call back he was perfectly will to blow me off and leave me with no car over night with no communication I will not be bringing my car back! I will be having my vehicle checked thoroughly by a trusted mechanic

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/17/2023, I brought my car to ******* Auto Body in Englewood through my insurance (progressive). On 6/7/2023, they told me my car would be ready to pick up on Friday 6/9. This was the 1st of 10 times I was told my car would be ready to pick up. On 6/22, ****** from ******* told me they were unable to fix the car and got an open appt to bring it to McDonalds Hyundai later that afternoon. I then found out it wasn't brought there until 6/26.Sometime between 7/17 and 7/21 McDonald's told my insurance they can provide a Loaner vehicle once the manufacturer approval came in. After the approval, they told me I can't get a loaner vehicle.On 7/28, McDonald's told my insurance the part was installed, calibrated, and should be ready by EOD to pick up. I called McDonald's in the afternoon for an update and they told me they haven't received the part yet.This could go on for another 2 months and nothing would happen. My desired resolution is to be reimbursed for the money I have spent on Ubers and Lyfts. I have used PTO at work for the purpose of picking up my car when they told me it would be ready. I have missed appointments with my therapist for the purpose of planning to pick up my car.Attached is a timeline of my situation.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled a service appointment for my Gensis GV70 for 4/18 at 10:30am to be picked up for valet service to the dealership. When I logged in to the Mcdonald Hyundai/******************** service center to setup my appointment, that was the only option the service center would allow me to pick, as it seemed there was no appointments available to choose at all. I got confirmation of my appointment, with no instruction on picking my vehicle up, telling me to take my vehicle in, or what to do, or where my vehicle would even be located for pickup. I called and left a message, no call was returned. I got on the online chat with ******************** Twice to get info about my appointment, including to tell them it had been an hour since and I still haven't heard a word. At this point at noon, I decided to call ***************** to get serviced, they got me in at 3pm. I got checked in and eventually met with the service manager, ****. **** told me there was a problem and sat down to explain to me what the situation was. He told me that ******* wouldn't service my vehicle under my normal service plan included with purchase because it was already used last year. He showed me on 11/11, I came in for my normal service, which my vehicle at the time was telling me I needed to come in for. Then on 11/13, service was ran on my vehicle 16k miles on the dot and were paid out for said service. **** told me clearly that isn't the case, as my vehicle only has 9k miles on it, and suggested this is highly suspicious. He took care of me, and didn't charge me for this visit and gave me a great experience. On 4/19 I reached out to ******************** to get an explanation of what happened and am currently waiting the outcome. I have yet to get a response back from the general manager about this. I have updated ************************ about this ordeal.

• Initial Complaint

  Date:04/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not recommend ***************************, ***********************, or the a** clown ******************* (or ********* to match the website) at Hyundai. Originally we came to purchase a Hyundai for my mom but I ended up purchasing a used Lexus for myself. During the walkthrough the car was dirty and upon pointing out a scratch on the side all ******* said was all these cars have scratches, even the new ones. After purchase they had to keep it overnight to fix some molding from the windshield being replaced and said they would detail it. Upon picking it up the next day I saw a severe scratch on the bumper like someone dragged something right down the middle and the hood looked like someone tap danced on it. This was not made known to me prior to purchase and no where on the paperwork did it say how bad the scratches were. I went back in to the dealership because they had the audacity to put their branding stickers on a vehicle they were too lazy to buff and I wanted it removed. I spoke to ***** the sales manager with ******* and she said you knew about the scratches, I told them I found out about the scratches the next day when the car was clean and after the purchase. Then ***** basically rushed me out saying h*** call me in the afternoon. Three days later and no call and when I tried to call his direct line it had been forwarded to the receptionist. I thought I would try to speak to the *********** who basically started yelling at a female, hiding behind his phone saying that I bought a used car and they are sold as is when I tried to speak he interrupted me and then said maybe I should call back when Im ready to listen to him. I hung up because I WILL be coming in to the dealership to see if that pompous a** *** would like to try to speak to me like that Im person. As is to me means the dealership making a customer aware of any/all body damage to the vehicle so the customer can make an informed decision, which they failed to do. Now, instead of trying to do the right thing, the papers are signed and any customer service they had went with me as I drove off the lot. This dealership and these people I encountered are the epitome of a used car lot and it is mostly family members that work here because clearly turds dont fall far from the *******, Especially you ***! I feel sorry for the customers that choose this awful place of business! They are professional a** kissers until you buy! We did end up buying my mom a Hyundai but at Arapahoe Hyundai and that is where I suggest everyone goes!

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint starts in June of this year when the connected services on my wasnt working. I took my car to McDonald Hyundai/ ******************** for service. I was told they worked with ******* and decided to change out the rear view mirror assembly where the connected services switch was located. This did not solve the problem so it was decided to replace the antenna assembly. This was on back order and I was told Id get a call when it came in. In August I called and was informed the part was there and they would call to set an appointment. In early November an engine light came on in my car and I took it to this dealer for service and asked that the change the antenna assembly at the same time. About November 29 I was told the car was ready and everything worked. When I picked it up I tried the connected services feature and it still didnt work so I returned the car. They looked it over and decided to replace the head unit which was still covered by warranty but would have to get permission from *******. It was suggested this would be a quick process so I left the car. They finally got the part and installed it on January 5 th but to date still do not have the car working. They have now had my car for 11 weeks! With no resolution. I have filed a complaint with ******* ******** division and asked for a buyout as I no longer have faith in the car ,brand or dealership. I still get the run around and other than an occasional text message I can get no one to talk with me directly despite many messages to the service manager! Please help me get a resolution to this problem. In addition to a repaired car they owe me three months of depreciation ,inconvenience, and aggravation.***********************************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 14th my car died, I called the service department and asked if I could have my car towed there. The employee said yes and they would let me know when my car arrived. They called about 3 hours later said they had my car but I needed to have it towed back home because they couldn't look at it until the 23rd of November. After telling them that I don't have money to tow my car back home and they shouldn't have told me it was ok to send it there the manager agreed to have the car looked at the car sooner. The next week they said my car only needed spark plugs and an induction cleaning. It wasn't an absurd amount so I said go ahead and also fix the oil pan leak for $1300+. I picked up the car on Friday the 18th and the next morning it died again. Same problem. It didn't feel right that Friday night when I picked it up but I thought it was all in my head. It wasn't getting gas. I plugged in a FIXD contraption and it said the same thing the repair shop said, "misfire on 1, 2 &3" I took the car back again told them the problem stated I'm not paying for more repairs that they should've fixed last week. Now, I can't get ahold of anyone to get my car back or get a status update.