Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my jeep wrangler into AutoNation for engine issues. The repair was a new engine and then they also did the clutch recall at the same time. Initial service was done and got my car back. Within 72hrs of picking up the jeep it died while driving to work on i70, full power loss. Had the jeep towed to the dealership, was informed that 2 of the terminals in the fuse box were not secured (case one of not doing a job properly). 2 weeks later (6/9) again driving to work the car over heated and would not start after cooling down and additionally was stuck on exit 10a off ramp of 225. Got the car towed again to the dealership they said one of the radiator tension clamps was not tensioned leading to the leak of all coolant fluid and one of the grounds to the engine block was broken. Of note in the initial engine repair they damaged the radiator and replaced it (free of charge but work was still done in this area and clearly not done properly. Got the jeep back yesterday (6/14), was told by my service advisor the jeep was good to go and that he personally test drove it. With in the 15miles I drove it home a new light came on (auto start/stop malfunction). Upon further investigation I found that the positive terminal on the cars battery was not secured and half off. This is the third time Ive had the jeep serviced by them and each time I get it back there is some issue that wasnt there the time before, let alone these are safety issues. Im reaching out because Im deeply questioning the quality of the service Im receiving on the mechanical side and its not sustainable for me to not have a car or keep having it break down get it towed be told its working as expected and has been inspected with no concerns then with in days or hours of picking it up have something else happen to which it needs to go back into the shop for.

  Customer Answer

  Date: 06/27/2025

  Hi ******,

   

   

  Just reaching out to give you and update on this case (ID *********. The service director reached out to me last week, was very frustrated with the service I had received. We got the jeep back in to the dealer looked at my a technician who hadnt worked on my jeep yet who went over everything to assure proper service. At that time I was offered a 

  courtesy vehicle for the duration of the service, car was washed and tank was filled. I got the jeep back on Wednesday and so far no further issues. I feel like my concerns have been addressed and resolved thank you for your assistance. 

   

  *****

  Business Response

  Date: 06/27/2025

  We got the vehicle back in and addressed all concerns, please close the case

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our jeep with *********** 4/2021 with an extended warranty through the company. They are the only place that has serviced this Jeep. From 2022- 2023 .*********** replace and repaired the air ride suspension multiple times all with multiple other things charging up word to ********* dollars to us and the 3rd party company. On 3/07/2025 the **** POPPED THE SAME CODE AS THE PAST FOR AIR RIDED SUSPENSIONS ERROR then out of know where the vehicle failed. Knowing that this was a preexisting issue and should be under warranty we called the dealership and we were told Brie if we didnt get the jeep in that day the warranty would expire. So not knowing the full situation we paid the have it towed to the dealership to make sure it would be covered under warranty. Do to multiple issues we had the jeep towed back and the back right air ride is broken. We are unable to drive the vehicle. We need them to cover the warranty repair due to them not servicing the vech9le while it was in there.

  Business Response

  Date: 03/28/2025

  Customer declined PCM and alternator to continue diagnosis of the air suspension fault. After replacement of the battery which the customer did themselves, the system was operating as designed. Further, the air shock that the customer believes to have failed is not covered under warranty as it was not replaced in 3/23. The only component that was covered was the valve block and compressor. The customer has since taken their vehicle and the repair order opened on 3/7/25 is now closed, therefore the warranty on the components that were replaced in 3/23 has also expired.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2024 Chrysler ******** and traded in a 2022 Jeep Renegade on September 28, 2024. Two months later the loan company for my Jeep renegade said I missed a payment on my ****. Tried reaching out to *********** where I bought the car and left several messages, went into the dealership to speak to someone, who then emailed the title department and I still have not heard anything from anyone about my trade in being paid off. I have been trying to has this resolved for almost a month now.

  Business Response

  Date: 12/26/2024

  Customer's complaint has been resolved.

   

   

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/13/2024 I purchased a 2018 Jeep ********************** from Auto Nation, I have also purchased a warranty and gap insurance with the vehicle. The beginning of June my engine light came on and my vehicle started shaking when I would start it all of the sudden. I called and made an appointment to take the jeep in to get it serviced. When I took the Jeep in on Monday June 10th the guy who helped me at the counter said that I had no warranty and I would have to pay out of pocket for repairs, I then told him there was some mistake and he needed to look further into it. He took me to the financing department to speak to a manager, the manager looked it up for us and found my warranty. It is a 3 year warranty unlimited miles. This warranty also covers a loaner car, they proceeded to tell me that they are all out of loaner cars and can drop me off at Enterprise without further information im thinking Enterprise has a referral from them for a loaner car, I show up and they tell me that they have no referral. So I am stuck without transportation. Two weeks later they call me and tell me that my warranty is not gonna cover the head gasket that needs replacing and I need to pay over $6000 for the repairs. First off I barely got the car 2 and a half months ago there is no way possible a head gasket could have been my fault! I am without a vehicle and I still have to pay my car payment! I want the vehicle fixed or I want another vehicle that HAS BEEN INSPECTED FOR DAMAGES BEFORE IT IS GIVIN TO ME! I am a single mother and I have to take my kids on the bus every morning to a baby sitter plus take the bus to work and then pick them up after work! This is BEYOND frustrating for me, the least they can do while they figure out if it is gonna get covered or not is give me a loaner car! I STILL haven't heard from them as far as if it will be covered or not they said they were talking to veritas on my behalf, but they don't let me know anything I have to contact them every day!!

  Business Response

  Date: 06/20/2024

  The dealership will be taking care of the repairs in good faith and will update the coverage to take care of seals and gaskets moving forward.

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car on March 16, 2024. I could not take it home that day due to a problem with the seatbelt locking. They told me they would have the part by the following Monday and deliver the vehicle to Goodland by Friday, March 22. I finally got the vehicle delivered on Wednesday, March 27. I was unable to drive it however, they did not send a tag or the registration with the vehicle. After driving it back-and-forth for a week, the vehicle broke down on me twice. Both times I had to tow it and I was unable to go to work one of those days. The repair shop told me there is a rear main oil leak that has been going on for a very long time and the vehicle had an electrical shortage that was blowing fuses but the mechanic was unable to diagnose where the shortage was coming from. I have had nothing but trouble since I bought the vehicle and would like a refund or for the dealership to pay for everything.

  Business Response

  Date: 04/09/2024

  I have spoken with the client and the repairs should be covered under her warranty.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I leased my jeep, I bought and insurance that I was told it would cover everything and anything exterior and interior hence, paying for an extra insurance. I was told that any damage to the paint or interior of the vehicle would be covered as long as I notified them. A rock cracked my windshield and damaged the paint and the rear window is oxidized (the defrost wire part). I just called the insurance as told by a rep. at Autonation who said, call and they will get it fixed, you have the appearance protection. I just call (spoke to *********** who said my damage to the paint and the rear window is not covered. I Would not have bought the extra insurace. Please help! mz

  Business Response

  Date: 04/08/2024

  Spoke with the client and explained the coverage. We are going to file a claim for the rear window through Jeep.

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Autonation is scheduling the replacement of the rear window. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Jeep Cherokee Trailhawk from this dealership just over a year ago. During this time I also paid for the Vehicle Protection Plan through Autonation. In September of last year (2023) my 4WD light came on intermittently. I scheduled an appointment with the dealership, dropped off my car, and was told they couldn't look at it initially because the light wasn't on at the time that I dropped it off.When it came back on I had to schedule another appointment, which took a few more weeks. At this time they did look at the issue, and I was told I needed a part (the 4WD main transfer case or something to that effect). I picked up my car with no working 4WD until they were able to get the part in. Fast forward to today (3/4/2024), and I still do not have the part replaced and no one has been returning my calls, (except one voicemail from the service department stating that I would have to call the Jeep customer service line because there was nothing they could do about it).There has been no solution given by this dealership at all and no one seems to want to take the effort to try to find one and fix my car. In the meantime, I am driving in snow storms with no 4WD even though I paid a lot of money for the protection plan.

  Business Response

  Date: 03/04/2024

  The parts necessary are currently on backorder. We would like to take care of this situation, but it is out of our control. We have let the client know the expected ETA.

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21383417
  
  I am rejecting this response because:

  Although I understand there has been a supplier issue, there has been no other attempt to offer any other solutions in the meantime.  As a customer who paid a lot of extra money for the vehicle protection plan through AutoNation so I would have peace of mind that my car would be fixed if anything broke, it is unacceptable that no one at the dealership has escalated this after such a long time.

  There have been no offers for a vehicle that does have 4WD while waiting on the part.  Although I would much rather just have my car fixed, due to the fact that Autonation has not been able to fulfill the warranty plan for well beyond a reasonable amount of time, I would also expect some kind of partial refund for the amount I paid initially.  This won't fix my car in the meantime, but it would help make up for the time that I've had to drive an unsafe vehicle.

  Finally until yesterday, no one has been proactive about reaching out with any statuses.  Regardless of any efforts made internally in the service department, I've been told multiple times that the part will be in on a certain date, only to have the date come and go, with no communication from the dealership and no part in sight when I've called.  At this point I just feel the customer service is completely lacking.  I now have a new date of March 20 for the part to be in, but until then I will still have to drive myself and my son and family through any snowstorms in a vehicle without 4WD for about 7 months total now.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/13/2024

  We will reach out to the client once the snow storm clears and offer a loaner vehicle at no cost until the part arrives.

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent initial email to ***** February 5th concerning the wiper fluid tank level indicator. Response was to take it in to any Autonation dealership and the 90 day AN Cert would cover the repair. Week of 02/05/2024, water leaked into the cabin during a car wash. Water leaked again 02/12/2024 during a car wash, so scheduled appointment with *********** Autonation dealership 02/16/2024. Arrived at AutoNation and after diagnosis was told the service department was not qualified to repair a *********** Would need to take it to a ********** dealership. Was asked by individual at Service Desk if the sunroof worked. I told him it has worked at least 2 times. Was told the cable for the sunroof was twisted, so they were curious if it worked. Before leaving the dealership, I opened the sunroof and while closing it, the sunroof failed. I then tried to call ***** at Autonation to try to get a resolution for the vehicle issues I was experiencing. I talked to ****** and was told I would get a call back. After I got home, I then responded to an email from ***** telling me my vehicle is covered under the Assurant Warranty. I visited the The Assurant website after making a call to the Assurant phone #. I found out through the Assurant website that the Autonation dealership where the diagnosis is performed (*********** Autonation) must submit a warranty claim to get proper reimbursement for the repairs. I reached out to Autonation at the ***********, CO location and was given the service advisor names and contact information above. I left a message with ****** ******* on 02/16/2024, 17:49 for information on the claim. As of this writing (02/17/2024), I have received zero response from the *********** Autonation dealership. On 02/16/2024 I also contacted a ********** dealership (*********************) and spoke to ****** to schedule an appointment. I then sent an email to *****. As of this writing, Autonation has not contacted me with a resolution (02/17/2024, 17:09).The statements in the email are below:Hi *****, This process has been very frustrating. It is the very reason I don't purchase extended warranties. I will be submitting a BBB claim to make sure I have these issues on record, if I don't get a proper response. Specifically, the requests below. The AutoNation dealership service did not mention anything about submitting a warranty claim on my behalf. I reached out to the dealership to ask about the claim and I am waiting for a response (****** *******). I am not confident AutoNation submitted a claim and I am not confident this repair will be handled properly with very little cost to me. The warranty already requires a $200 deductible. This issue started with a wiper fluid tank level indicator light that an AutoNation employee mentioned while we were negotiating the sale. At the time, you told the employee the light would go off. I didn' t think anything of it, since I figured there might be a delay and the light would go off. Or I would have to reset it, like the tire sensor low pressure indication I had to reset a few days after purchasing the vehicle. This has now turned into a car that leaks water into the cabin (with sunroof closed) and a sunroof that now won't close after AutoNation determined the sunroof cable was twisted and can't be repaired by AutoNation. I am requesting the following:1. A dedicated Service Advisor from AutoNation at your work location to handle the Assurance Warranty Claim and communication with the ******************************************* dealership in ****************, **. I have zero confidence in the AutoNation dealership in ***********. I plan to take the 2014 VW Jetta Sportwagen to this VW dealership this coming Monday for repair. 2. A loaner vehicle from the nearest AutoNation dealership in ****************, ** that I can pick up on the same day I drop the vehicle at ********************* for repair. ********** does not have a loaner vehicle at this time.I need an answer to these requests as soon as possible.Best Regards,******************************************* ************ ***** responded the same day with the following: Hi ******,I am going to forward your emails to my manager. Hopefully, I will have an answer for you tomorrow.***** ****** 5445 S BroadwayLittleton, ** ***** ************** *********************************** Autonation individuals contacted:*****, ******: *********, ** Sales Reps ****** ******* ************ ***********, ** Autonation Service Advisor *************************, ************ ***********, ** Autonation Service Advisor

  Customer Answer

  Date: 02/21/2024

  I recently received an estimate from ******************************************* in ****************, **.  ******, the ** Service Advisor, reached out to Assurant Warranty.  The "Gold" warranty my vehicle is covered under does not cover this type of repair (sunroof frame bent).  It does cover the motor.  The only way the sunroof could have been bent would be due to the motor, as that is what puts torque on the sunroof frame.  Since the motor is the only force on the sunroof, I expect the cost of the repair to be payed by Assurant Warranty.  Whatever inspection AutoNation performed on my vehicle obviously did not catch this issue.  If I had known I would end up with a $5000 estimate (see attached), I would NOT have purchased this vehicle.  I am very disappointed with AutoNation's response (basically zero).  I will be submitting the final invoice once the repairs are made to AutoNation for reimbursement.  I expect FULL reimbursement from AutoNation for the repairs performed at *********************.  One other thing: during our walk down of the vehicle AutoNation did not point out the sunroof shade was missing.  Another added cost I would have considered when making an offer. 

  *******************************************

  Business Response

  Date: 03/19/2024

  We are still waiting for a quote to repair the vehicle.

  Customer Answer

  Date: 03/19/2024

  An email was sent to ***** ****** ************************************* on Wednesday March 6th, 2024.  The email contained a link to the estimate provided by *******************************************. Below is the body of the email.  I have attached a pdf version of the estimate to this response. I will send another email.  This time with the pdf version.  Please have **** from AutoNation call me again or have him send me an email so that I can send the estimate directly. 

   

  On Wednesday, March 6, 2024 at 01:04:56 PM MST, ************************* <******************> wrote:
  
  
  
  
  *****,
    I spoke to ****. He requested the estimate from *********************.  See link below. 
  
  
  *************************
  
  Sent from my iPhone
  
  Begin forwarded message:
  

  Customer Answer

  Date: 03/19/2024

  I was able to talk to ****.  He asked me to send the estimate directly to his email *************************************  Email sent today with estimate attached. 

  Customer Answer

  Date: 03/25/2024

  AutoNation Chrysler Jeep Broadway has responded with a repair payment offer of $2,629.96.  We have countered with an offer of 67% of repair costs.  Below is my response.   

   

  Good Evening ****,
    Thank you for the offer.  We just received word today there will be an additional $700 for the leak.  They found another leak on the passenger side A frame (front dash has to be removed to make the repair).  I am waiting to get the official estimate.  I will send as soon as I get it.  As of today, the total bill will be approximately $5000 (bent sunroof with missing shade), $443 (wiper fluid tank level sensor), $700 (A-frame water leak).  Approximate total $6,143.  We tried to get a lower price for the *** but Sales would not budge.  Now, I feel like there were buried costs when we purchased the vehicle. And a thorough inspection was not performed.  We will be satisfied with a check in the amount of $4,115 (67% of the cost of the repairs).  One thing I had also not mentioned and never pointed out by the Sales rep is the missing sun shade.  Hopefully, there are no more surprises. Below is a quote from the AutoNation website that does not represent the used vehicles that are being offered for sale.  Even with an offer of 67% of the repairs, AutoNation Chrysler Jeep Broadway has been a disappointment.  I have had my loaner vehicle from ******************************************* longer than the vehicle I purchased from AutoNation Chrysler Jeep Broadway.  We should be asking for the full cost of the repairs.  
  
  
  All our used vehicles, including non-Chrysler or Jeep vehicles, are rigorously inspected for quality.
  
  
  
  Thank You,
  
  

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on 4-21-23 that came w/90 day warranty. I also purchased an extended warranty through Autonation for $6542.00 with a company called Veritas. Had an issue with the vehicle making loud noise upon start a couple of days later after my purchase. Autonation said to take the vehicle to ***************** for repair, turned out it was cam shafts and a timing issue. They repaired one part of the timing issue but nothing else. The repairs on my vehicle were supposed to be the responsibility of Autonation since I had a 90 day warranty but instead they used MY Veritas WARRANTY to make repairs on my vehicle. There was still an issue because the incomplete repairs not done. My warranty has now expiredas a result of Autonation's action. I am owed my money back because I do not have the warranty I originallypurchased. After MUCH back and forth and assistance from corporate, Autonation said to take the vehicle to **************************. They did a diagnosis and it was the cam shafts and the timing. They too used my Veritas warranty to get ALL repairs done told to byAutonation. My vehicle has been in the shop from July to December. I finally received my vehicle late December 2023. I was told I would get a call back from ******, the director at Auto nation addressing my warranty issue. There were several iissues that took place during my purchase/repair period. Another being the emission issue was another thing failed on the dealerships part but that is so minor compared to the warranty I am paying for and cannot use. I feel discriminated against and not taken seriously because of the patience I have had with getting a resolution.I am paying for a warranty. I want a warranty or a refund of the amount listed below I paid to get it. I also submitted proof of email trail of issue from April through June. There is also documentation on car fax that shows autonation completed repairs in December, which they did not do. This has been the worst experience ever.

  Business Response

  Date: 02/06/2024

  The Dealership is looking into extending the coverage for the client and will contact her directly to resolve.

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21255878
  
  I am rejecting this response because: I sent an email on Jan 12th and 16th asking what the status of the warranty situation is. I never received a response. When I dropped off the loaner, I spoke to ****** who said he would call me later on that evening, which did not happen. It is now the 8th close to month later and still have not hear anything regarding the situation. I do not believe I am going to get a response back. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/28/2024

  We have come to a mutual agreement to cover the majority of the cost for additional coverage. The client has agreed to this resolution.

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business did provide a an extended warranty for me. I appreciate all the help you provided in getting me a solution to a very long and brutal car buying experience. Have a wonderful day. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to call them to cancel my extended warranty and have not gotten a call back after calling 5 times over the last few weeks and leaving messages.

  Business Response

  Date: 06/13/2023

  We have contacted the client and are in the process of completing the cancellation.  We are very sorry for the inconvenience.