ComplaintsforGeneral Steel Corporation

• Initial Complaint

  05/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  General Steel sold me a building claiming cold forged steel, sent red iron. It was delivered 11/20 with plans to put structure up as a house. Applying for permit, the plans aren’t up to code. Gen steel told me it would be $10300.00 to review plans and make adjustments. After a few aggravated emails, they dropped from $10k to $8k, then to $5k, gouging? The insulation they sold me also doesn’t meet code. They claim to be a steel company but aren’t. They’re a broker company posing as a legit steel co. They’ve been burning me all the way through, and I’m a multiple trauma survivor with a severe brain injury. So gouging, false advertising, false identification of the materials I’ve purchased, are also weighing in on me physically and mentally..Thanks , ***** *****..please help..hope to hear from you soon

  

  Business response

  05/24/2021

  Apologies for the delay, please see attached for a detailed response.

  As always, should the BBB require additional information please feel welcome to contact my office.   

  May 21, 2021
  Better Business Bureau
  Ms. **** *****
  3801 E. Florida Ave.
  Denver, CO 80210
  
  RE: ***** ***** #********
  Dear Ms. *****,
  
  To respond to the submittal provided by Mr. ***** *****, as the BBB is aware General Steel is
  always concerned should it ever be notified of a potential problem with a Customer. Upon
  being notified by the BBB General Steel contacted Mr. ***** attempting to clarify the situation.
  Mr. ***** has made claims to the BBB accusing General Steel of delivering drawings and a steel
  building package that does not meet code. This accusation is simply untrue; General Steel
  provided the engineered stamped drawings to Mr. ***** September 29, 2020 which were
  generated according to his local building codes. Mr. ***** had ample opportunity to notify
  General Steel of any deficiencies with the drawings prior to the fabrication and delivery of the
  order. If there were any issues regarding the drawings prior to fabrication General Steel could
  have corrected any issue prior to scheduling the order. Further, the building was designed and
  fabricated in accordance to the code as clearly defined in the engineered drawings. Mr. *****
  for whatever reason took it upon himself to not submit the drawings until several months after
  he received them. Early April 2021 Mr. ***** informed General Steel that the County had
  changed the codes as of January 01, 2021 after the order was delivered, had Mr. ***** simply
  submitted the drawings when he received them he would not be having these issues now. Mr.
  ***** is somehow under the impression that it should be General Steel’s fault that he did not
  submit the drawings for permit approval in a timely manner. Mr. ***** chose to wait several
  months to submit the drawings for permit approval, whether he delayed or his agent delayed, it
  still remains Mr. *****’s sole responsibility to secure permits.
  
  April 06, 2021 five months after the delivery Mr. ***** notified General Steel that the County
  had changed codes. Upon being notified General Steel submitted a request to engineering
  services to inquire what would be needed to correct this situation, attempting to assist Mr.
  *****. Engineering services came back with costs to review the new code which would include
  new drawings; General Steel provided the pricing to him. Mr. ***** objected to the cost,
  General Steel as an act of good Customer relations negotiated with engineering services and
  was able to get the cost reduced and presented the discounted pricing to him. Mr. ***** was
  still not satisfied; General Steel offered to absorb some of the cost lowering his expense even
  more; attempting to appease him. It is notable that General Steel was under no obligation
  whatsoever to absorb any costs regarding these fees. Regardless, it attempted to assist Mr.
  ***** to resolve this issue he caused, only for General Steel to be met with the false accusations
  he has submitted to your office.

  General Steel has a recorded conversation between it and Mr. ***** where he readily admits
  that General Steel provided the correct drawings to him prior to the County changing codes.
  General Steel will gladly provide this recording to the BBB to confirm Mr. *****’s admission that
  he received the correct drawings and that the building was designed in accordance with the
  codes at the time of delivery. Hopefully the BBB will not be offended by the call it is littered
  with curse words and threats of attorney involvement by Mr. *****. During this call Mr. *****
  clearly admits that the County had changed the codes after delivery and that he and his builder
  took several months to submit the drawings for approval. Mr. ***** is solely responsible for his
  actions; General Steel has no responsibility whatsoever to procure permits for Mr. *****’s
  project. Further Mr. ***** has not submitted any evidence whatsoever to support his false
  accusations claiming that General Steel has used misleading tactics or that it falsified the
  identification of material.
  
  General Steel upon being notified by Mr. ***** has reached out to engineering services the only
  source it has to have this situation reviewed; Mr. ***** is obviously not satisfied with the
  response and charges from them. However, it still remains that if Mr. ***** submitted the
  drawings in a timely manner this whole situation could have been avoided.
  
  | trust this response is sufficient to address Mr. *****’s inquiry; however, should the BBB
  require additional information or if they would like a copy of the recorded call please feel
  welcome to contact my office.
  
   Thank You,

  Bruce G*****
  General Steel Corporation

  
  10639 W Bradford Road, Littleton, CO 80127
  Phone 800-404-7649 Fax 720-963-4882

  *****All supporting documents redacted by BBB*****

  Customer response

  05/24/2021

  
  Complaint: ********
  
  I am rejecting this response because:
  My response to General Steel is they’re criminal. I’d like as many people I can get this across to, beware, these people will rip you off. It’s what they do for a living. My lawyer even had some choice words to describe them. See you in court. Sincp, ***** *****
  Sincerely,
  
  ***** *****

• Initial Complaint

  04/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received documents that were stating a price of a garage that was what I believed was the total price of the garage. Where there was an extra price of 9000 left out. The adjustment were only placed on the price and was told a deposit was to be made. I asked about the other deposit and stated that it would be moved to the new balance. I was looking at a c channel garage, and when I spoke with the sales man over the phone he stated that I would be able to make this a two car garage just fine. When I was redirected to a new person and was told that the building would not fit a door that would allow a two door garage. There was an option for modifications so moved forward. What I was getting was only the price of the modification and not the price of the actual building. When I received the shipping documents the price was doubled. Called them and stated they could make adjustments and pretty much said I was stuck after they were given 6000. I could back out and lose all my money.

  

  Business response

  05/13/2021

  General Steel is always concerned should an issue arise with a Customer; fortunately this matter has been resolved with Ms. ****** and her order has been progressed into the engineering and fabrication schedule.  

  ***ALL ATTACHMENTS PERTAINING TO CASE REDACTED BY BBB***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩