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Business Profile

Modular Buildings

General Steel Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint:In November 2024, our nonprofit ministry entered into a contract with General Steel to purchase a pre-engineered steel building for a church sanctuary in ******. Since then, **** paid over $28,000 including architectural fees specific to their building ******** the time of sale, we were told the building would be loaded into a shipping container at their warehouse, and that we would only be responsible for port-to-door delivery in ******. After we paid, they claimed they do not offer container loading and now require us to coordinate third-party loading at the ***************. They also stated that insulation is being delivered separately, adding additional burden and cost to consolidate shipments something never disclosed prior to purchase.We were also told we would be charged $2,000 per week in storage fees, despite no mention of such fees in our contract. Their team has repeatedly ignored our requests for clarification and has continued to pressure us to pay in full and coordinate logistics under impossible conditions, even after confirming with their insulation vendor that shipment is not ready and requires a 12 week lead time.Resolution Requested:Full written clarification of responsibilities and delivery terms Waiver of uncontracted storage fees Reimbursement or credit toward third-party container loading Option for a release from the agreement and refund if General Steel cannot fulfill original delivery expectations We are still willing to complete this purchase, but only under the fair and transparent terms presented to us when the agreement was signed.

    Business Response

    Date: 05/06/2025

    We are in receipt of this complaint and have been in contact with Ms. ********************** see attached for a detailed response, 

    Thank You, 

  • Initial Complaint

    Date:01/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We put $50,000 deposit on a steel building and components (11/27/2024 and 12/17/2024). We were told that the official blueprints would take 4-6 weeks. We repeatedly asked for the official engineered drawings needed for our lender, to apply for the building permit, and for others to create the foundation, electrical, mechanical, and plumbing plans. We received the shipping documents on 12/31/2024 and were told we needed to sign and return by 1/8/2024 to avoid an increase in steel price. Without the official blueprints, we could not go further. We sent several emails indicating our need for the blueprints and kept getting the threat of signing before receiving the blueprints. When we did not sign the shipping documents, the blueprints were ordered and expedited (1/9/2025), and we received them 1/22/2025. General Steel charged us an additional $7,262 for steel price increase. Had General Steel provided us with the blueprints in a timely manner, we would have avoided the price increase. We have multiple email communications indicating our need for the blueprints and General Steel not even ordering them. We feel the delay was to increase our price.

    Business Response

    Date: 01/29/2025

    Hello *******,
    Upon receiving this from your office we reviewed Mrs.Hilsons account, and a discrepancy was discovered with her paperwork, this error has been corrected, and new paperwork has been sent to her for approval.This matter should now be considered resolved.  

    As always, should the BBB need anything additional, please feel welcome to call, 
    Thank You, 

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:10/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 8/30/2024 I inquired about an I-beam metal building. After being rushed to sign a contract and send my NONREFUNDABLE DEPOSIT for a BASIC building plan, the extra's such as windows and doors will be ridiculously overcharged while your deposit is held hostage. The company shows exclusively the "RED IRON I-BEAM" frame construction in ALL the gallery photos...which is what I wanted. However, after the contract was signed and the final plans were sent, the deception was slipped in. They quoted me for a less quality C-Channel framed building without disclosing any discussion that such a product even existed. All solicitations were for the I-beam frame not the C-Channel frame. They even sent a PDF file of a I-beam framed building noting the "all I-beam" construction and the various color options which I can now pick from. DECEPTION!!! I called and every time was sent to voicemail. Finally talked to ***** *******, executive VP and explained the deception and he said the company just started to offer that product for the last year. I said it would have been nice TO DISCLOSE THAT!!! ***** then offered to sell me the building that I originally thought I was already under contract for for an additional $19800.00!!! I requested my deposit returned because of the deceptive sales tactic and was denied. See you in court!!! Complaints being filed with the ************************ and the Attorney General. This company has a history of deceptive sales practices and have had suits from the Denver State Attorney General from what I have read. Proceed with extreme caution.

    Business Response

    Date: 10/10/2024

    We have left messages for Mr. ******* attempting to resolve this matter, unfortunately we have not received a return yet.  

    Customer Answer

    Date: 10/11/2024

     
    Complaint: 22389549

    I am rejecting this response because: I have received voicemail from ***** ****** twice however, I work 3rd shift and unavailable for a discussion when he calls. I have responded to his voicemail with a call to his office at approx. 11:30 PM on 10/10/24 and as expected, I got his voicemail.  I informed Mr. ****** that I had discussed the matter with Executive VP ***** ******* and was at an impasse.  The original $65,724.94 was the price for what I believed was the RED IRON I-BEAM building, and not a ***** more.  I believe under those circumstances, it should be that price or refund my deposit for the deceptive sales tactic.  Email, is most likely the only form of communication, of which General Steel has.

    Sincerely,

    **** ******

    Business Response

    Date: 10/18/2024

    General Steel and Mr. ****** have been working together for the past week and have reached an agreement.  

    This matter is resolved. 

     

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