Business ProfileforStaybridge Suites Highlands Ranch

We were booked at Staybridge Suites Jan 8, departing January 13, ****. We were driving to ****** from *****, ** and were caught in a Blizzard in *******, ** where we had to stay due to inclement weather and the roads had been closed. I notified Staybridge Jan 8 that we were caught in a Blizzard and might not make it. I was then transferred to reservations and I informed them of what happened. Reservations made a note of the situation. I then called back later that day and spoke to *****, he said he would check us in so it would not show as a no show. We were informed by locals in ******* that we could stay in the ******* **************** , along with probably 50 others. Later that evening, we were informed by First Responders that the roads were closed in both directions and we would not be able to leave until possibly the next morning. We did try to drive to ****** the next morning but it was too dangerous and we already passed two tractor trailer accidents. We had also been advised that there were 8 to 15 snow drifts. We turned around to head back to *****, ** and even then had to detour our route which we had been told was clear. Again, I called Staybridge and informed them of what happened. They informed me we would be shown as a no show. They also informed me it was non-refundable. I said I couldnt believe they would expect us to drive through those conditions to get to Staybridge!Im out $179.21 in cash and ****** American Airlines points. American wont reinstate our points unless Staybridge refunds us!