Business ProfileforSouthwest Heating & Cooling LLC

On 10/17/23 my Dad had Southwest Heating & Cooling come to the second home that we own in Littleton to check the furnace. My Dad is 87 years old (for context) and I wasn't with him when he met with ***** from Southwest. According to my Dad, ***** told him the furnace was emitting carbon monoxide and that the heater shouldn't be run and that it's not safe. My nephew lives in the home and I asked him if the furnace had been running fine and he said yes. Carbon monoxide detectors at no time had ever gone off to indicate an unsafe level of carbon monoxide. My nephew said the furnace was running the morning of 10/17 with no problems.***** told my Dad that the furnace shouldn't be turned on and that it needs to be replaced at the cost of $9K. When my Dad informed me of this, I said we need another company to come look at the furnace. Another company came and determined that the furnace could now not be turned on because there are 2 broken pieces on the furnace. The other company showed my Dad the broken pieces and said that furnaces normally do emit some carbon monoxide which is completely normal. A quick ****** search, confirmed that.We believe that ***** with Southwest purposely broke the 2 pieces on the furnace which made it inoperable, trying to ******* my 87 year old Dad into paying $9K for a new furnace which is absolutely insane. Reading through the companies reviews, it appears this is a pattern with this type of behavior. We are asking for the $69 that was paid for the "service" be reimbursed.How this company is still operating and that there is no requirement for licensing is baffling. But we are asking for reimbursement.