Business ProfileforGolden Way Mechanical Inc

Worst experience ever! Our company had them come out to repair an ice machine. They spent 3 hours looking at the device and told us it needed a new gasket. No invoice was ever received, nor did we receive a proposal for the gasket replacement. After several phone calls for updates, FOUR MONTHS later the "backordered" part arrived. The tech spent 5 hours this time installing the gasket. The tech admitted while he was working on the replacement, one of the lines leaked and fried the sensor; thus, rendering the machine completely useless. We received an invoice for over $1,100 for this repair ($500 just for the part) and they left us with a paperweight. When we emailed Golden Way about the excessive invoice and damage done to our equipment during the service, they only threatened us with late fees and interest but no apology or remediation for the negligence on behalf of their tech. To further compound our frustration, the tech wrote on the job notes that the system was working when he left. Complete liars and price gougers. Would NOT recommend this company to anyone who values their equipment.