Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car purchased 06/19/24 and check engine light came on in less than 24 hrs. I tried to return it but the dealership wouldnt take car back when I tried to give it back because I had driven 10 miles over the 150 miles money back guarantee. Sold me the car with missing bolts. Code from check engine was for catalytic converter. Said they would look at it and see what they can do since I just bought it. I dropped the car off 7/26/24 and was told it should be ready the following Wednesday. Wednesday 7/30/24 I was blown off and ignored by the sales person I bought the car from after asking if it was ready. Thursday my friend showed up because again I was being blown off after asking for an update and being told h*** (****) call me right back. As soon as she shows up he called and texted me saying that itll be ready Friday 8/2/24. I was told the issue was the catalytic converter and a an asset belt and they said they were fixing it. They said they were waiting on a part which was why there was a delay. Friday 8/2/24 at 11 am I got told the person who was working on my car called in sick so my car wouldnt be ready until Monday 8/5/24. I asked why no one else could work on it- so the manager reached out to me and got me a loaner car for the weekend. I was appreciative of that and my car was ready on Monday 8/5/24. I picked my car up on Monday and then 8/7/24, after driving only 47 miles since Monday, my check engine light turned back on. I took it to autozone to get the code read 8/8/24 and it is once again the catalytic converter which they said they fixed. I called the manager and he said hed call me back after talking to the service department and havent heard back since 9:30 AM.

  Business Response

  Date: 08/19/2024

  For the record.  This was a public wholesale vehicle that did not come with any warranty.  Vehicle was sold AS-IS.  Even though vehicle did not carry any warranty, we invited the client back in to look at the concerns.  We provided client with a rental car at no charge.  Parts are on order and will arrive tomorrow 8/20.  Vehicle should be fixed by 8/22/2024 at no charge to client.   

  Customer Answer

  Date: 08/27/2024

  
  
  Hello,
  
  I want to update my case to say I am satisfied with the response from Schomp Nissan. 
  
  

  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know the exact date of the transaction as I was never provided w/ any of the paperwork. I purchased a used **** Escape the end of June 2024. Schomp provided and inspection report and claimed the brake pads were 6 mm this and were in good condition. I brought the vehicle in to my mechanic soon afterwards due to a concerning rattling noise coming from the front end. While at the shop, he told me the back brake pads needed to be replaced which he did. When I picked up the vehicle I also was provided w/ the pads her replaced. I brought the pads in to **** to have them measured and they were 3mm. Under normal driving conditions pads don't go from 6mm to 3mm in a matter of a couple of weeks.I also remember seeing floor mats in the trunk of the vehicle. Schomp does a final detail of the vehicle before you pick it up. When I got home, the floor mats were no longer in the vehicle. I texted the sales rep a couple of time to try to resolve but he just stopped responding which is why I now bring the complaint to BBB. I would like to be compensated for the new brake pads $226.93, replace my car mats and a copy of all the documents I signed and never received.Here's a link to the supporting docs ************************************************************************************************************* *************************************************************************************************************************

  Business Response

  Date: 07/25/2024

  Item #1 - Vehicle was inspected and measurements were recorded and provided to client.  Clients always have an opportunity to take the car being purchased to a 3rd party mechanic for an inspection prior to purchasing the vehicle, which client did not do.  Also, Client did not let us know until now that there was an issue with brakes.  We were not given an opportunity to inspect the concerns.  Driving in ******** and Colorado mountains improperly can greatly reduce brake pad life, but once again were not given an opportunity to inspect clients concerns.  Our inspection is attached.

  Item #2 - Floor mats issue did not come up till next day once the client realized a used vehicle did not come with floor mats.  This is a 7 year old vehicle and in most cases floor mats would be discarded due to age.  We do not purchase new floor mats for used vehicles.  This should have been requested by client at time of sale.  We would have advised her that the floor mats are not in vehicle and that we will not be purchasing them for her.  "WEO" - Items promised during sale.  It states "Nothing owed or Implied" and is acknowledged and signed by client. Attached.

  Item #3 Copy of purchase documents are sent as of 7/25/2024 9:10am to ************************** from my email ************************************** (secured email by Virtru)

  Client was given a 30 day and 1000 mile warranty.  Also, client was give a 48hr return option which client did not utilize.

  I do not feel we did anything wrong as we disclosed everything as required and do not feel compensation is necessary for client's concerns.  
  

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22039191
  
  I am rejecting this response because:

  Schomp - Item #1 - Vehicle was inspected and measurements were recorded and provided to client.  Clients always have an opportunity to take the car being purchased to a 3rd party mechanic for an inspection prior to purchasing the vehicle, which client did not do.  Also, Client did not let us know until now that there was an issue with brakes.  We were not given an opportunity to inspect the concerns.  Driving in ******** and Colorado mountains improperly can greatly reduce brake pad life, but once again were not given an opportunity to inspect clients concerns.  Our inspection is attached.

  
  My response - So it sounds like what you are saying is its my fault for trusting you and the inspection you did isnt worth the paper its written on.  Why would I spend money on an inspection when you already did one unless of course you are aware that your inspections are not accurate.  The reason it took the time that it did to get this submitted to the BBB is because I brought it in due to a rattle in the front end and the mechanic did an inspection since it was in the shop and discovered all the issues you see in the invoice.  It also takes time to get an appointment.  It takes time for the mechanic to inspect the vehicle, it takes time for the mechanic to do the repair, and it also took time for me to pick up the vehicle as I went out of town w/ my truck.  I have not taken the vehicle to the mountains as you are accusing me of.  I use this vehicle for strictly local south ****** driving which does not have mountains.  I am a 61 year old semi retired woman w/ a clean driving record and you are accusing of wearing out 3mm of break pads in probably less than 200 miles.  This is not possible according to the research I did.  You were not given the opportunity to inspect as ***** had ghosted me and was not responding to my questions about the floor mats.

  
  Schomp - Item #2 - Floor mats issue did not come up till next day once the client realized a used vehicle did not come with floor mats.  This is a 7 year old vehicle and in most cases floor mats would be discarded due to age.  We do not purchase new floor mats for used vehicles.  This should have been requested by client at time of sale.  We would have advised her that the floor mats are not in vehicle and that we will not be purchasing them for her.  "WEO" - Items promised during sale.  It states "Nothing owed or Implied" and is acknowledged and signed by client. Attached.

  
  My response - When I looked at the vehicle, I remember seeing the floor mats in the trunk.  Didnt think anything of it as I tend to be a trusting person.  Clearly you are not to be trusted as you have already made clear in your Item #1 response.  When I looked in the trunk the next day and didnt see the mats thats when I contacted *****.

  
  Schomp Item #3 Copy of purchase documents are sent as of 7/25/2024 9:10am to ************************** from my email ************************************** (secured email by Virtru)

  
  My response - I told ***** not to send any important paperwork to that email as I rarely check that one and I made him aware of that.  

  
  Schomp - Client was given a 30 day and 1000 mile warranty.  Also, client was give a 48hr return option which client did not utilize.  I believe this fall in the 30 days 1000 mile warranty however, like I said my sales rep ghosted me.  

  My response - Why would I try to work with Schomp when you are not responding???

  
  Schomp - I do not feel we did anything wrong as we disclosed everything as required and do not feel compensation is necessary for client's concerns.  

  
  My response - Of course you dont because obviously its all my fault for trusting you.  

  Image of ***** being unresponsive uploaded.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2023 Nissan ****** from the dealership when the car had 600 miles the transmission went out and had to be replaced .2 months later the engine and radiator and coil pacs had to be replaced a family member was driving the car on I25 doing 70 in the express lane car went to 20 miles and less people were honking at her flipping her off when she made it home doing ***** when she got home she was shacking and the owner of the car will not let her *********************** the car we all feel its an unsafe car. I did file a complaint with Nissan they gave me the name of ********* he called once left a message I have called him at least 10 times no response claim number ******** phone number ************ I have contacted Nissan asking for a supervisor. To call me that ********* has not called me back and that he was suppose to call me on a few dates but never called . I also called the sales manager ******************** and *** the sales manager told them both we are not comfortable driving the car we would like a replacement car they said its up to Nissan they can not tell Nissan what to do. On Thursday I got a text from **** my service advisor telling me the car is done and that I need to contact my insurance company they had a hail storm if the car was not in the shop it would of. Even in a garage and would not of had hail damage We would like the dealer to replace the car with the exact same car and pay for the hail damage if they replace the car then the hail damage is a mute point Thank you *******************************

  Business Response

  Date: 07/25/2023

  Client's engine went out due to Empire Nissan not fixing the transmission properly the first time.  We replaced the engine and contacted client June 30th to pick up their car.  Client refused to call us back and return the vehicle.  Rental car was no longer covered.  Three weeks later we had a hail storm and their car was damaged.  We contacted client for 4 weeks to pick up.  This is 100% client issue.   Client still not returned the rental car and we are not forced to get police involved, report the car stolen as of today.

• Initial Complaint

  Date:01/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my car to Schomp Nissan on December 28, 2022. I intended to sell my car and listed it on several websites that connect the auto with dealers looking to purchase it. I was contacted immediately by Schomp Nissan but did not yet have the title in hand. Upon receiving the title (on December 28, 2022) I contacted the dealer and made arrangements to bring my car in that day. Schomp agreed to purchase my car, we executed the paperwork and they took possession of the car. I was told that the accounting department was closed and the check would be ready the next day around 10:00 am. I did not hear anything, texted the sales person and was told it was being processed and the check would be cut on 12/30/22 for sure. After additional texts I was told the check would be ready about 1:45 on 12/30/22. We drove over to pick up the check which had "Do Not Deposit Until 12/30 at 4:30pm" written on it. The check was deposited on 1/3/23 at the local branch of ***** Fargo and there has been a hold on the check since that day. On 1/10/23 we received a letter from ***** Fargo indicating "we are delaying the availability of the funds from the check because we believe the check may not be paid" and advising us to contact the maker of the check. Further, they indicated that after 1/12/23 the check will be returned the the maker (Schomp) and we will be charged for the returned check. In the meantime, my car is listed for sale on the Schomp Nissan website - even though we have been paid with a check that has not been credited to our account. They took possession of the ******** weeks ago.

  Customer Answer

  Date: 01/12/2023

  A resolution has been reached. 
  ***************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/22 while driving the car began to misfire so i parked it and set an appointment at schomp nissan which was 2 mi away and dropped it off 7/30/22 with a misfire and fuel smell after a drive. they diagnosed the misfire as new plugs and coils, the fuel smell as an evap solenoid and saturated canister, they also found a valve cover gasket leak. i approved all work except the plugs which were done with the last oil change. 8/12/22 i messaged them asking for an update and got no response, messaged again and finally got a response on 8/16/22 stating the work was done and the car is still missing and may need a new engine. i picked the car up the next day and paid *******, i drove the car 2 mi and parked it. within 15 minutes verified low compression in the cylinder and the engine needs replaced, i also noticed the oil filter/oil was old and dirty and was not replaced even though i was billed $50 for an oil change. i am angry that they misdiagnosed the problem and performed a large amount of work tearing half the engine apart that should never have been done.

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to purchase a vehicle on6/18/2022 and I was forced to leave a $500 deposit. I told him that I wanted to think about. He told me that I would get my money back. He said his manager told him that it would non refundable. He told me I had to leave a deposit after I told I needed to think about. I want my deposit refunded. This is the first I have ever dealt with a dealership that wanted a deposit.. Also he ran a credit report when I told him not to.