ComplaintsforMister Auto LLC

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a 2015 for f150 4 months ago with a deposit of *******, everything was good till after 2 weeks the vehicle broke down, called mist auto and told them hey the truck broke down and told them we're to pick it up. So I get my truck back like 2 days after and they said it was fixed, truck breaks down again week later due too the same issue long story short truck broke down on me just yesterday sep 20th again for the same issue,. Come too find out my bank loan was never even approved and mister auto wanted another ******* to approve my loan, paid them to get the truck back, now I'm stuck with a auto loan and a broke down truck. This place is a fraud please look into this place to put a stop to this abuse, they sell cars to just work for a week and that's it.

  

  Business response

  10/13/2023

  Dear *********************,

  
  I hope this message finds you well. We deeply regret the inconvenience you've experienced with your purchase from Mister Auto and the subsequent issues with your 2013 **** F150. Your satisfaction is of utmost importance to us, and we genuinely appreciate your bringing this matter to our attention through the BBB. We have thoroughly reviewed your complaint and the circumstances surrounding your vehicle purchase and subsequent issues. We are truly sorry for the issues may have faced, and we understand the frustration this has caused you. Please allow us to address your concerns individually:

  
  Vehicle Repairs: As far as the issues with your vehicle we have brought the vehicle in and had the repairs done for you .unfortunately it is a used vehicle that we sold to the custumer  as is and it has been three months from the time of purchase  and many attempts to resolve the issue has been made 

  Loan Approval: We acknowledge the confusion surrounding the bank loan approval. At Mister Auto, it is never our intention to mislead or inconvenience our customers. unfortunately the customer gave us incorrect (false documents) regaurding employement so the loan was unable to go threw. Once we recieved correct employemnt documents we were able to get customers loan closed 
  
  Once again, we apologize for any inconvenience you've faced, and we are committed to resolving your concerns. Should you have any further questions or need immediate assistance, please do not hesitate to contact us directly
  Thank you for bringing this matter to our attention. 
  

   

  Customer response

  10/20/2023

  This issue has still not been resolved.

  Customer response

  11/16/2023

  This issue still has not been resolved

• Initial Complaint

  05/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 6th I purchased a vehicle from Mister Auto. May 1st (25days later) I was driving on the highway when the vehicle would no longer accelerate. I pulled over turned the vehicle off and back on and still no acceleration. I then called triple A & had it towed to my apt because it was Sunday and the dealership was closed. Monday morning I called the warranty place ********* ****** had my car towed to a repair shop (******** *********** repair) the repair shop called me Tuesday morning (may 3rd) & let me know it was the transmission & that it needed a new one. I called the ***************** told me call the warranty place they should cover it but thanks for letting us know I called the warranty place let them know what was going on ****** let me know they would send out a tech to verify the problem. May 10th I find out that the warranty place denied the claim due to predated failure. I called the repair shop to get more info or understanding because I was confused on why it would get denied. I was informed from the repair shop that the codes in the system were previously cleared by my dealership & that my vehicle was unsafe for the road. I called Mister Auto back & spoke with ********* said he was waiting for a manager from the warranty place to call him back. I have spoke with him 3 times since this occurred and his story is the same, waiting for a manager from the warranty place to call him. I have the diagnostics from the repair shop totaling $11,656.00 in repairs. I had my car 24 days. The dealership has not reached out to me at all about any of this. Im a single mom of 3 ********* have been catching Lyfts to school, work, grocery stores etc. I attached the diagnostics from the repair shop.

  

  Business response

  06/14/2023

  Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you have experienced with your recent vehicle purchase from Mister Auto. We understand the impact this situation has had on you and your family, and we are committed to addressing the issue promptly.
  
  On May 3rd, the repair shop informed you that the transmission was the cause of the problem and that it needed to be replaced. You then contacted Mister Auto, and ****, a representative from the dealership, advised you to contact the warranty provider. However, on May 10th, you were informed by ******* that your claim was denied due to predated failure. When you reached out to the repair shop for clarification.

  
  We understand your frustration address the issue promptly. We apologize for any inconvenience this may have caused you and your family. Rest assured, we are taking your complaint seriously, and we are committed to resolving this matter.
  

  We have reached out to **** and asked him to provide us with an update on his communication with the warranty provider. We will also be contacting the warranty provider directly to investigate the denial of your claim and the reasons behind it.
  We will be working diligently to find a solution to this situation as quickly as possible. We understand the financial burden and inconvenience, and we will do our best to rectify the issue promptly. We will keep you updated on our progress and provide you with a resolution that is fair and satisfactory.

  
  Once again, we apologize for the inconvenience and frustration you have experienced. We appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please feel free to contact us directly at **********.

  Sincerely,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩