ComplaintsforPeak Professional Painting, LLC
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Peak Pro Painting to paint our house, the trim paint all over the house is bubbling and coming off. They have tried to repaint a few times with no luck, the repairs look as bad as the bubbles. We have reached out several times for them to not contact us, then when we asked for a refund they reached out and said they were going to have the paint analyzed. A ******************************* rep came and took the paint, we were told two weeks for results. It has been a month with no contact. At this point, we have determined the trim work took about 50% of the job and are requesting a 50% refund.Business response
11/30/2023
We have performed the work requested. Please close this complaint
ThanksInitial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We hired Peak Pro Painting to stain our deck. Not a year later, the deck was peeling WORSE than before we had our deck stained. At the time, I had contacted ****** about the flaking stain that was painted over, and I was told to just show the painters what should be done. I'm not sure what they understood, but definately the work was subpar. In addition, I contacted ****** at least one other time about the trim that they were painting. ****** responded by reducing the price, rather than have them do the trim right. These workers were unsupervised, an no one from the company checked on their work. I contacted the office in May when it was clear that the paint was peeling to the point that would result in damage to my deck if not corrected before winter. I never received word from the company's warranty department during the summer. In spite of promise after promise to be contacted by the warranty team, no one contacted me. It is now the middle of September, and I was finally contacted. I was told that if I paid the workers $75 per hour, they would come out for a few hours and "fix" it. No thank you. It is not worth the headache of seeing the peeling paint all too soon. I will hire someone else to do it right.Customer response
09/26/2023
I just wanted to report that the business owner did get a hold of me. Please **** my complaint resolved.
Let me know if there is anything else you need from me.
***************************
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Contact Information
445 Union Blvd
Ste 120
Lakewood, CO 80228
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.