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Business Profile

Money Orders

Money Gram Payment Systems Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Visit Website(952) 591-3000

About

Overview

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Money Gram Payment Systems Inc

7401 W. Mansfield

Lakewood, CO 80235

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Years in Business: 84

BBB Accreditation & Rating

Money Gram Payment Systems Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Rating

Not Rated

Reasons for rating

  • Complaints against this business are handled by another BBB.
How are BBB ratings calculated?

About This Business

Travelers Express provides money orders to companies to issue and provides processing services to banks and other companies. The BBB has received customer complaints which primarily involve unsatisfactory service resulting from delays with the company in processing lost money order claims, non-refundable fee for photocopy tracers and lengthy file claim waiting periods. The company has made some changes to their customer service system, which consist of: No waiting period before a customer can file a claim. Refunds will be made approximately 30 days after the receipt of the claim. In addition, the company has installed a toll free number (1-800-542-3590) to address questions such as if the money order has been cashed or cleared. A non-refundable $8 fee is required for each item. This covers tracing, photocopies and refunds. A photocopy will be provided if the money order has been cashed. A refund will be issued if the money order has not been cashed, provided the claim card is properly filled out and signed by the purchaser. Allow 30 to 45 days for processing. A stop payment is not placed on the original a refund is made.

Business Details

Local BBB:
BBB Great West + Pacific
BBB File Opened:
3/6/2020
Business Started:
6/12/1940
Type of Entity:
Corporation
Alternate Names:
Moneygram
Related Businesses:
Money Gram Payment Systems Inc
Business Management:
Mr. Francisco Mora, International Coordinator
Ms. Marlene Hogan, Compliance & Fraud Prevention
Ms. Carol Sawyer, Compliance & Fraud Supervisor
Mrs. Provina Chohan, Consumer Services

Additional Contact Information

Principal Contacts
Mrs. Provina Chohan, Consumer Services
Customer Contacts
Ms. Marlene Hogan, Compliance & Fraud Prevention

Additional Information

Business Categories
Money Orders

More Resources

BBB Reports On: Known Marketplace PracticesOverview of Ratings

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