ComplaintsforProsper Wellness

• Initial Complaint

  12/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered the product in November and received it then. I noticed that I had been double charged and I have tried to contact prosper wellness without any success. I am requesting a full refund and I will return the product. None have been used.

  Business response

  12/05/2022

  Hi ***,

  Thanks for  your message and we do apologize for what happened. 

  We have processed a full refund for your purchase. Please allow 3-5 banking days for the refund to post to your account.

   

  Thank you!

• Initial Complaint

  09/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Earlier this year I found out about this product. I thought since endorsed by a fellow alternative health person that I follow that it would be safe for me. I found ingredients that are not good for my health and found that the product did not even work for me. I reached out for a refund of product because I did not notice the ingredients at first. I was so excited to try since after this person won a beauty pageant.I have not received a response and would like my money back.

  Business response

  10/24/2022

  Hi there, I'm not sure why our customer service department didn't reply to this. We're looking into that. 

   

  That said, the customer has been fully refunded. They should see their refund in 3-5 days. Thanks.

  Customer response

  10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 8 2022 I have been trying to send back these gummies to Prosper wellness because they don't work and are making me ill I cannot get ahold of anyone to let me know how to return them and get my money back which they guarteened I could do if i needed to do I was charged $280 dollars I am 76 years old and live in a limited income I would appreciate any help you can give me Thankyou

  Business response

  08/31/2022

  Hello!

  We have responded to her email several times with information on where to return the products. 

   

  At this moment, I have issued a refund in full (****** and ******). It will post to her account in 3-5 banking days. No need to return the products as well.

   

  Thank you and have a great day!

• Initial Complaint

  10/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 10-4-21 I was charged ****** from my checking account for a buy 3 get 1 free offer from Prosper Wellness, also calling themselves Thrive Heal. order number *****. I got a confirmation email about my order the day I made the purchase, and I have called the company and left a voice mail twice asking why I have not heard anything about my order being shipped, and I do not get a response. I include all of the information they would need, including the order number and the price, my name, and email, but they don't answer. I'd like a refund. Please help me get a refund. Thank You.

  Business response

  10/25/2021

  Hello *****!

   

  We apologize for the delay. Your order has been canceled and a full refund was issued. As a courtesy, we will still be shipping your orders as soon as the new batch of stocks arrive.

   

  Thank you and have a great day!

  ****

• Initial Complaint

  09/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered the joint restore trial gummies on 08/25, my card was charged on 08/26. I received an email 2 days later stating my order was being processed. During this time period I received multiple emails trying to sell me other products. I waited a week after that due to the distance for mail. I emailed ******* on 09/08 and did not get a response. I emailed ******* again with a return receipt request. Still no response. I attempted to call on 09/11 and left a voicemail to call me back. No call back. I attempted to call 3 more times on 09/13 and again no response. I filed a dispute with my bank for the charges on 09/13. This seems to be a scam and I would warn everyone to NOT do business with this company.

  Business response

  09/19/2021

  Hi *********,

  I am sorry to hear that you have had some issues with your order. A full refund was already issued for your purchase last September 14. The refund should have posted to your account by now. 

   

  Again, we sincerely apologize for any inconvenience this has caused and we hope we can serve you better next time. 

   

  Have a great day!

   

• Initial Complaint

  08/28/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On July 29 I placed an order for items but have not received the merchandise. They do not answer phone calls, or emails.. I feel this company is no longer doing business and the loss of $229 is apel reason to complain

  Business response

  08/29/2021

  Hello ******,

   

  We apologize for what happened. We have refunded your order full. An email confirming the refund was sent to you. Due to its popularity, our CBD creams got sold out and currently waiting on the stocks to arrive. To avoid further hassle and delays, we have refunded your order.

   

  Thank you and we hope we can make it up to you on your future order.

   

  Have a great day!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩