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Business Profile

Beauty Salon

Sola Salon Studios, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of October 2024, I was given 2 weeks notice to move out of the Salon suite that I leased through Sola Salon Studios , even though I was given the impression that I would be resigning my lease for another year or even two . I was notified in August to let Sola know if I would like to renew my lease , and that I needed to give them 60 days notice if I decided not to resign my lease . Otherwise it would be renewed automatically. Not only did I let them know I was going to renew my lease I also wanted to possibly upgrade the suite I had . Meanwhile, my daughter has been in the hospital which I made them aware of . Instead of offering the hardship program they have for suite renters , they notified me in the 2nd week of October that they werent going to resign my lease, and then proceeded to give me 2 weeks to move out , displacing me and my business , my clients , forcing Me to return deposits , and forcing Me to be behind on my rent where me and my children reside all because I had no time to prepare to move my business . I have spent over ********* with Sola Salon studios , the least they could have done was give me the same 60 day notice So that I could plan accordingly . Instead they led me to believe I would be resigning my lease , so I never imagined having to up and shut down my business in two weeks after being. In business for 7 years . They then suggested I work with a family Memeber which I have no relationship with , now causing a conflict of interest . I would like Sola to refund me ******* , which is ******************************************************************************************** and my children . Im a single Mother , and am facing a crisis due to Solas unethical and inhumane ways of going about business with the expectation that their last minute decision to not resign my lease and giving me two weeks to move wouldnt affect me , my business , or My household .

Sola Salon Studios, LLC is NOT a BBB Accredited Business.

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