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Business Profile

Roommate Referral Service

Silvernest, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roommate Referral Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    it's pretty simple. I canceled my subscription after one month, before the deadline.They did not cancel but rather kept charging me ***** a month.I have contacted them via email voicemail etc. at least a half a dozen times I'm still getting charged and no one has responded in any way shape or form to my concerns.

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up on the website November 5th 2022. They charged my account then blocked me from using their website without an explanation. When you call the customer service number they make you leave a message. They never call you back. I left several messages asking for a reimbursement. They charged my checking account again and I again tried to get through to live person, but it only let's you leave a message. I left several email messages and still no reply. I am looking for a reimbursement for 2 charges and for my account to be disconnected. Thank you, ****************

    Business Response

    Date: 01/03/2023

    Hello - We are very sorry for the lack of response. This experience does not align with our values and expectations for how we serve customers. We are happy to issue a full refund for all charges and we will review what might have happened here and why you did not get a response. 

Silvernest, Inc is NOT a BBB Accredited Business.

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