Complaints

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• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is bay far the worst to work with as a tenant. We have been renting a property, that they do not own as they are a brokerage company, for over 3 years. Days before Christmas, they notify my family that they are not going to go through a renewal due to the owner of the home selling the property. In addition, we have been looking for a new home to move into, and these listed homes are immediate move in conditions. I reached out to them about potentially working with us to move out at the end of the month prior to the month the lease ends. That is 30 days, actually 28 since its February, early. We found a home that could accommodate our family, but requires a move in within 2 weeks. They couldn't even call me back to tell me the "owner" said no, but emailed me literally 1 hour after I called them. This is just the recent experience I have had with them, and there just simply isn't enough space here to go over all the experiences I have had with them during our residency. Terrible company to work with, and please take this into consideration before deciding to work with them.

  Business Response

  Date: 01/07/2025

  We did not choose the timing of the notice of non-renewal so if he was "offended" that the notice came a few days before Christmas, we cannot do anything about that. The length of notice is dictated by a new Colorado law (detailed below), which was ostensibly designed to help tenants. Apparently, this tenant doesn't feel like the law helped him.

  We of course work for the property owner. We carry out the directives of all our owners, as we are contractually obligated to do. In this case, we are specifically carrying out the wishes of this owner. We had conversations with the owner well in advance of the 90-day notice deadline, and the owner has chosen to sell the property. The owner is 100% committed to selling the property for his own financial reasons which we are not obligated to disclose to the BBB or the tenants for that matter.

  The tenant was not forced to run out and find a new rental 90 days out from his scheduled lease end date. So to blame us because his perfectrental cannot be held for him is ridiculous. We are not obligated to terminate a legal document, the lease, early just because he has no concept of the timing of the rental market. Terminating the lease early would put our client at a disadvantage as the peak selling season in ******** is also spring from late February through May. (We have often worked with displaced tenants to help relocate them, or to adjust the timing of a sale to avoid double moves, but we can normally only adjust 3-7 days, if needed, not 3 months.)

  Further, most rentals cannot be held for more than a week or two. And then only with an approved application and a paid security deposit.Most rational people will start to look for a new rental anywhere from ***** days before they need to move, depending on their own decision-making process and their comfort level. The rental market is soft now in the ************ area and so finding a new rental should not be difficult as there is a glut of rental inventory in most areas. In fact, there are well over 115 rentals on the market NOW--priced between $2600 - $3500--in the vicinity of this current rental.

  In addition, March and ***** are literally the two best months to look for and find a rental home in ********. There undoubtedly will be even more than 115 available rentals in March. This tenant  just needs to have a realistic time horizon,dictated by the market, and not dictated by his own reasons or beliefs.

  This tenant has been less than perfect himself, and to make blanket accusations against us in this case is ignorant, blatantly false and certainly unfair. We stand behind our reputation as an ethical company who does all we can to people who might need help, when we are approached rationally, and not attacked or accused of things we simply do not control.

  See the actual law here:****************************************
  
  Article with explanations here:*********************************************************************************
  

  Summary: For tenants who are covered by the bills for-cause requirements, a landlord may only elect not to renew the tenants lease for specific reasons and with a 90-day notice to the tenant that their lease is not being renewed once the term or period expires. Those reasons are:
  
  1) Landlord intends to demolish the rental unit.
  2) Landlord plans to convert the rental unit into nonresidential use or a short-term rental property.
  3) Rental unit needs substantial repairs or renovations, not including repairs necessary to bring a rental unit into compliance with the warranty of habitability law.
  4) Landlord or a family member of the landlord intends to occupy the unit.
  5) Landlord plans to withdraw the unit from the rental market to sell it.
  6) ****** has refused to sign a new lease with reasonable terms.
  7) Tenant has been late paying the rent three or more times during a rental period.

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22775765
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****