Reviews

Review Details

• Review fromGary J.

  Date: 03/05/2025

  1 star
  I ordered this product reported to treat ear ringing. I reviewed to see if it was a subscription or just a one time trial. No subscription was listed. After I took the product and it did not work I received another 2 bottles for the price of $97.95. I called and requested a *** which was provided after refusing the reduction in **st which I did not want. After threating the ** with a BBB report **** relented and I sent the product back for a FUL refund. After almost a month I called and inquired about the refund and was told they did not receive the product back., until I provided the tracking number. Then they charged a "restocking" fee which is just a way of ripping people off. I refused to pay the $10 fee per bottle so she reduced it to $5 per bottle. Such a scam! Do not fall for this product! They will try and rip you off any way they can.

  Tranquil Vibe CBD

  Date: 10/10/2025

  Hello ****,
  
  Thank you for reaching out to ***
  
  We regret any inconvenience youve experienced, and we want to assure you that we are doing everything possible to resolve your complaint. We take great care to ensure that important matters like this are properly handled.
  
  As a one time courtesy, we issued a refund of $10.00 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ***************************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, your account has been canceled and you will not receive any further charges.
  
  Thank you.
  
  ***** *****
  Account Manager
  **********

• Review fromMarcus M

  Date: 02/01/2025

  1 star
  No star rating for this company. This website mandated a rating even though this entity described below does not deserve it.On initial purchase, the billing entity double charged me for my order. When confronted with this issue two day later, the *** tried to give me a discount on my doubled price. The only way it was refunded is when I threatened to contact my *********** It was then that it was promptly returned.After trying the product for 27 days with negative results, I contacted customer service for a refund. The ***, Sky, tried numerous attempts to reason the non refund of my purchase price. I asked for a manager to talk to and I was placed on hold twice more while the *** sought a manager. In the end I was told a manager would call me back in an hour. Also noted is that it appears that customer service is an off country location since it was hard to understand the *** due to his thick accent. After over an hour wait, NO phone call from a manager at the customer service center for this product was received and so I filed a dispute with my credit card company.Very dishonest ***resentation of this product from the very beginning.

  Tranquil Vibe CBD

  Date: 02/21/2025

  Hello ******,
  
  Thank you for reaching out to ** regarding your request for a refund. To ensure we can assist you efficiently, we kindly ask you to initiate a three-way call with your bank to verify this case. This step is necessary for us to proceed with your request.
  
  Please contact us at ************** along with your bank to facilitate this verification. Unfortunately, we are unable to assist you further through email until we can confirm with your bank that there is no ongoing dispute related to this matter.
  
  Thank you for your understanding and cooperation.
  
  
  Best regards,
  
  ***** *****
  Account Manager
  **************
  
  

• Review fromSteve S.

  Date: 10/26/2024

  1 star
  Crooks the ad I saw ***** and the first alert said that then I got another one for 2***** got in touch with in 2 minutes and said that they could not stop and these Saturday night at around 2 in the morning got in touch with Direct Express and they tried to run the 239 2 times and lied out their **** holes like crazy I live on disability and I never would spend that kind of money to I just lost my wife to cancer and the hurricane tore my place apart and they could have stopped the time I made it but would not and I am still trying to get some of my money back told them I need to buy some food and get medicine and didn't give a s*** about it still no food and meds

  Tranquil Vibe CBD

  Date: 10/10/2025

  Hello *******,
  
  Thank you for reaching out to ***
  
  We regret any inconvenience youve experienced, and we want to assure you that we are doing everything possible to resolve your complaint. We take great care to ensure that important matters like this are properly handled.
  
  Please know that we are actively following up with our billing department and are prioritizing your case. As soon as we receive confirmation, we will reach out to you immediately with an update.
  
  Rest assured, your account has been canceled and you will not receive any further charges.
  
  Thank you.
  
  ***** *****
  Account Manager
  **********