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Highline

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Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • Chad A

    Date: 02/18/2024

    Highline connected to our home in **************** in July 2023. Installation was great, and they delivered the agreed-to speed pretty much right away. Since the beginning of ****, Ive had a handful of cases where the signal goes down for half a day or so. Its now Sunday, Feb 18, and service has been down since Thursday afternoon. The biggest issue here besides the service being down is their approach to keeping us updated. A few different people are randomly posting to ******** to give us non-updates. That means they basically just say service is not restored and they dont provide an estimate on when it will be back. There is no communication from their website or a central resource for us to get updates.

  • Jessica W

    Date: 08/30/2023

    We're extremely unhappy with the management of maintenance requests at Highline. We have made multiple separate maintenance requests for our mini-split HVAC not heating or cooling correctly, at various times and they get closed and deleted without an explanation or resolution. The requests have been removed from my online maintenance history, as if they never existed. We had to buy thermal curtains - our bill was almost 200 dollars for **** square feet. in the month of December and we were literally out of down for 1 whole week during that time. It's been 9 months since we noticed issues with our mini splits and only now are they finally fixed. This required multiple phone calls on our part, because they would regularly delete our requests or not return as they said they would at a later date.In terms of the quality to the units - Highline is known for their black Amana appliances and no granite to be found anywhere. We also have a coil stove - extremely outdated and difficult to clean. Our apartment was also delivered to us dirty - hair on the baseboards, the dishwasher was CAKED in food and we had to take out the filter and separately soak it. There was also a red sticky substance all over the floors. Our trash bin had rotting garbage and maggots in it. While the management offered us a few hours of "free cleaning services" upon moving out, they still expect us to pay for carpet cleaning out of our security deposit. Real nice - "let it go, ****".We have also had several items stolen from my patio even though I am only 1 block from the leasing office/management center.I agree with others, the area is nice and the trail is convenient, but it's supposed to be luxury apartments. Luxury living should not imply that there are low standards and only when tenants complain to we even consider doing something. It should just be the standard of living that is upheld in every Rockwood/******* Yards apartment. I would to rent here again.

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