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Business Profile

Moving Companies

BID Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for BID Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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BID Company LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/06/2023 - I paid $926.10 (50% downpayment) for the double door installation 03/18/2023 - an employee of the company came to take measurements 04/18/2023 - nobody showed up for the door installation 04/20/2023 - nobody showed up for the door installation 04/25/2023 - requested to refund my deposit 05/11/2023 - requested to refund my deposit 06/01/2023 - requested to refund my deposit 06/22/2023 - requested to refund my deposit 10/17/2023 - as of today no refund or no work

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted in June an ******** based division of My Moving Solutions. They me out of my ****, **** condo on June 28th. They did a decent job. I did have to put my things in storage until I could find a place in the ************* /********** ** Area. I contacted them in August to say I had a lease at the ****************************** on Sept 6th. I received a call that my move would be September 6th thru 9th. That was great. No one showed during this time. I was given another date a week later. Since, then when call their office *********************** promises to get back to me, I call twice a week. On October 4th, I received an email from the representative ***** from the ********************************************************* ************** stating that my furniture and belongings were on the truck. I still have no idea where my belongings are? I then call the ************ in *********, ** 2 weeks ago. Once again, treated so rudely once gain blamed for my over two-month delay. I paid up front everything I was asked. The communications between all these offices were no-existent. I was told to send all my correspondences by the ********* headquarters ************** to the email [email protected]. I have not heard anything at all from them. I told the rude gentlemen, no name ever was revealed that I was going to report my belongings stolen, He went ballistic. Once again, I called *********************** in the ********, ** office, I have been calling since late August. I paid two months' rent in an apartment here in *************, ** I could not reside in. I also stayed at a hotel during this time. Finally, I had to buy a new living room set, and tv and I moved on November 1st. All this out of pocket. Now, winter is here an all my clothes is still with Moving Solutions I have been told both in ** and UT. I had to take this desperate measure to contact the BBB, because dealing with this unprofessional situation for 2 1/2 months I am at my whit's end.************************* **************

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called a moving company I found on the internet I called them and they explained how it would work, the timeline and the cost I provided an inventory of the things we'd be moving was given a total price of $6,789 a deposit of $1,400 due upon booking with the balance to be paid half at pickup and half at delivery was told our things would arrive within 5-7 days after pickup we scheduled for July 26th was told workers would arrive between 9am and noon this was the timeline I used to plan our trip including hotel reservations and the closing of our house (U-Haul etc) workers didn't arrive until 5:30 on the 26th upon arrival they changed the price up to $8,586 am increase of almost $1,800 they also told me if I wanted my stuff in the first 7 days it would be another $5,000 more and if not it would be there in 24 BUSINESS DAYS however they said it shouldn't take anywhere near that long it was late and we needed to get going so I agreed they brought in a big stack of empty boxes even tho I had already packed they packed things that we asked them not to take like pillows and blankets and left things that we asked them to bring all that were on the inventory because they claimed they didn't have room at last minute told me they needed cash and that they couldn't take debit card which is not what the contract says this is now 11 o'clock at night bank was close so had to wait till 9 am to withdraw that amount of cash which threw off our schedule it has now been 28 business days and we still haven't received our stuff I have had to call many times often just getting a busy signal or leaving a message that has never been returned the couple of times they have answered I've gotten the runaround been told I'd be called back when I haven't been 2 days ago I was told they would be loading our stuff that day or the next to bring it I'm not sure where from the last 2 days I've called multiple times but get no answer. has been a big inconvenience and very costly. Is it a scam? Help

    BID Company LLC is NOT a BBB Accredited Business.

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