Business ProfileforCommunity Banks of Colorado

I was charged two $35 overdraft fee charges. I was unable to access my app which I use to check my account weekly. This doesnt happen often. I was able to regain access to my account today November 17, 2022 and saw I had been charged two $35 fees totally $70. I called the bank to try to resolve this and ask for those charges to be reversed being that I just discovered the overdraft and was headed to the bank to make a deposit to try to fix this. First off I called twice being put on hold twice which this happens often at this branch to be put on hold for long periods of time in the past. I finally was able to speak to a male teller who said he couldnt help me but would transfer me to la **** to a manager who could help me with the fees. Initially the manager who said he was the assistant manager at the la jara branch said he would help me. I did ask the prior associate to explain to this person whats going on because I had been on the phone quite some time. So then this assistant manager said hed help me after I made a deposit to clear the negative balance which I did immediately while on the phone with him. Then I asked for next steps, and after I explained feeling frustrated that they closed their locations in the area where I live in work making it very difficult to branch with them, this assistant manager got mad that I was upset and frustrated. He said he was going to help me but now didnt have no incentive to help me because I mentioned lack of availability to access my account makes me want to close my account! I did not say I was going to close it. He then said that he would send an email and someone can help me Monday! I asked for help now. I wasted gas to travel to ******* to get help now, today! He said he was refusing to help me because I mentioned wanting to close my account! I did not close my account. This customer service is terrible. I want those fees reversed. I have banked at this branch for 17 years (I can provide former account number).