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Business Profile

Tree Services

All About Trees

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a deposit for tree trimming services, and he did not show up. He is not responding to emails, texts or calls.

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Stetson Hensley (Owner/Operator - All About Trees) to remove several trees from my backyard due to their proximity to power lines. He stated that he would come back at a later date to remove the final tree. Stetson asked that I pay him in advance so he could rent a lift, because he felt unsafe climbing the tree; I agreed. He never completed the project, and has ignored all of my attempts to contact him since March 29th.

  • Initial Complaint

    Date:12/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used this business prior. No concerns Needed more tree work done and called All About Trees - Stenson H******. Gave me a quote which I actually stated he should re do quote because It seemed way to low. He thanked me and then did another. When received I contacted him and said this quote was acceptable. He stated he needed half the quote up front $500.00 which he came and got this. Stated he would come do the work by end of the week. He never showed up so I texted him and got no response. Waited couple more weeks and still nothing. Texted him again and after a few days he responded and stated he had some personal problems and would be coming to get work done. Still never showed. Texted him back and told him I would like my money back and just he should just worry about getting through his personal problems. As of now no response. Looking at customer reviews on this business. Seems he has done this before to others

  • Initial Complaint

    Date:11/27/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this business online and reached out to get a quote on their tree trimming service for my house. They quoted me between three to $400 and said they would just need a refundable deposit to get it booked. I ***** them $150 and scheduled a time for them to come, they then stop texting me back entirely. I have requested a refund for this $150 dozens of times via ***** and text and voicemail. I have not heard back from them at all.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid all about trees llc/Stetson H****** $875 on 8/15/22 to cut down and destump a tree along with clean up/hauling everything away from front yard. Job not completed and left with a mess to deal with. Now have to find someone else.

All About Trees is NOT a BBB Accredited Business.

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