Business ProfileforThe Great Outdoors R.V. Company

We bought the 2022 Holiday Rambler Invicta HB33 from The Great Outdoors RV dealership in Greeley, CO in October 2022. This RV was built in January 2022 by REV Group in Decatur, Indiana. In the first few months of ownership, we received recall letters all of which involved serious safety issues including stair detachment, incorrectly installed hydraulic hoses and a propane tank fire hazard. It was immediately recommended to bring the RV to the dealership to address all the recalls. We also noticed some bubbling near the top of the walls of the interior. We contacted the dealership in April 2023 however, they were backed up and wouldn’t be able to take the RV in until September 9th. We immediately stopped traveling and left the RV on the driveway until the appointment. After we dropped off the RV on the appointment date, we were called within a couple of weeks to inform us that the technician found a manufacturing defect. He found that the roof was not properly sealed when it was attached to the body, therefore the roof is leaking in several spots of the RV. The dealership took pictures and filed a warranty claim with the REV Group. No one responded to us or let us know what is happening, so we decided to contact the REV Group ourselves. At first, the person we talked to said that they don’t know what to do in this situation and that they would call us back. A few weeks after, we got a call back and they informed us that the warranty claim was denied due to improper maintenance of the roof in the first 3 months of manufacture. We bought the RV 9 months after it was built, and we are not responsible for this defect. We have not heard from the dealership despite several attempts to reach them. We are senior citizens and have been completely abandoned by REV Group and The Great Outdoors RV companies that swindled us for a huge amount of money. Our RV has been sitting at the dealership and continuing to collect water damage as no one wants to take responsibility.