Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of this year we had Dunham electric perform service on our property. We had two under countertop outlets installed, reroute a garage light witch to our inside hall and replace a faulty **** outlet in the kitchen. In addition to a $1,056; invoice which I disputed with the owner as excessive they failed to wire the **** outlet and had to return to rewire it. They also caused damage to my wall while putting my hallway switch in. To make matters worse while questioning ***, the owner, I found that they double charged me one hour for one employee. After speaking with the **** owner he agreed to refund me for the overcharge. After emails and calls to this business, I have received nothing. I would like to be reimbursed for the one hour overcharge of only $50. It now is a matter of principle for me. I hate that I have to go thru the BBB to get what is owed me. I would not recommend this company to anyone who needs electrical work

  

  Business Response

  Date: 06/06/2025

  Not only did the customer NOT pay the invoice in full, but instead sent us a check for the amount of $1,000.00 - to which they still owed a balance of $58.46. We had NO problem whatsoever submitting a refund for a clerical error in numbers of hours on the invoice, HOWEVER, there was absolutely no recognition of the fact that the check was bounced from our business account and had to be changed from $1,058.46 to $1,000.00. The customer never acknowledged this when we reached out about it and instead continued to demand a refund of $50. To our accounting and calculations, we owe them no refund as they still carry a balance on this same invoice. When we adjusted the invoice to reflect the $50 refund, the customer still carries a balance of $8.46.

  This has become a issue of defamation of character at this point as there is false information being posted onto any site this customer can reach. We have never had issues of this type with any customers since being in business, so we will let that speak for itself.

  Customer Answer

  Date: 06/07/2025

      In response to Donhams answer to my complaint. When their electricians left my home my wife wrote out the check for the amount of $1058..46. The hand writer portion of the check was correct but the box with the numbers was at $1,000. This was just a clerical error on my wifes part. There was no malice on our part. I was contacted by my bank that they only paid $1;000 because of the error. I contacted *** at Dunham on this and asked him to send me an invoice as we were never given one. I explained to him that we were not happy with the cost of the service. Once we received the invoice we noticed that we were charged $240 dollars for one of his men to enter my home. When I noticed I was again charged for 3 hrs of work instead of 2:1 spoke to *** again and he agreed that we were charged that extra hour at a rate of $120. We spoke of the error on my check and he was going to deduct the ***** from my rebate of the $120:owed me.  At this time he sent one man to correct the **** they forgot to hook up and emailed me on May 7 he stated as for the refund, I will submit it to my book keeper to send out. It was known all along that the over charge was more than the ***** mistake on my check. I have his email regarding the refund if needed. At no time did we try to cheat this company. The check error was only 1-2 days before our agreement on the overcharge.

  

  Business Response

  Date: 07/01/2025

  We have decided to send you the check for $50.00 It will; arrive through **** in whatever time that is from *******. We hope that you will accept our apologies for the inconvenience.

  Thank You *** Dunham

  

  Business Response

  Date: 07/02/2025

  I mailked a $50.00 check **** today to the client as requested. 

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Thank you. Its a shame how this business treats their seniors. Very rude people. I would never got my refund if I didnt have the email from them stating they would process my refund. I will never do business with these people again
  
  Regards,
  
  ******* *****