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Business Profile

Car Dealers

DriveWise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All problems exsisted when purchased the truck asked they fix the blend door for the a/c since i test drove the truck and the tire sensor been on the dispay since i test drove it and discover the moon roof glued together when i tryed to open it and it broke with in the first week i got it back for the engine replacment that took 5 weeks when it blew the 2nd day i had it its like they did not even inspect it befor selling it i need breaks and ive only put 900 mi on it if they were that low why were they not changed i was told to fix the blend door as warenty and when i took it in nothimg was covered by warenty only been driving it a few weeks since engine change

    Business Response

    Date: 06/02/2025

    Shortly after purchase, the customer contacted us regarding an engine issue and expressed concern that the warranty would only cover the installation of a used engine. This is accurate and clearly outlined in the warranty agreement.
    While the customer voiced a preference for a remanufactured engine over a used one, we offeredpurely as a gesture of goodwillto split the cost of the upgrade. We viewed this as a worthwhile investment for both parties.
    I attempted to contact the customer by phone today without success, but I will continue to follow up throughout the remainder of the week to discuss the additional matters mentioned.

     

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a truck from them and in less then ***************************************************************************************** an engine with ******* miles on it verses a rebuilt engine i do not agree with this is this covered under lemon law to where they have to buy back the truck or fix it with the rebuilt engine

    Business Response

    Date: 04/01/2025

    I have made offered Customer to return vehicle with a refund of down payment or split the cost to upgrade the engine. 

    Customer Answer

    Date: 04/01/2025

    They made it ****** no longer wish to make compliant

    Customer Answer

    Date: 04/02/2025

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

    Regards,

    ****** *******

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/11/22 I went to buy a car from one of weld county garages used car lot called drivewise. When i got there they let me check out a few cars to see which one i wanted to buy. I found one that i wanted but when asked they neglected to tell me about the problems it had. The problems only got worse after I started purchasing the vehicle. They had me take it to their shop called truck city in which they said they fixed it but didn't. I had to take my vehicle to a different shop called drivetek automotive to get stuff fixed. I also found out that the shop the dealership had me take my vehicle to messed my vehicle up worse then it was. I called the shop to see if I could get them to fix the rest of the issues in which they said that they didn't even touch the part that was messed up but would need to have the vehicle for a week so that they could determine weather they could fix it without it costing me more money. I now don't have the vehicle due to an accident because of the vehicle not being fixed and from what I seen the night of the accident part of the weld from the parts the shop truck city put on the car had broke. I now do not have the vehicle and am still being told I have to finish paying for a vehicle that I don't have. The insurance company I had at the time Allstate told me they they paid all but 5000 dollars in which I have been told I have to pay.

    Business Response

    Date: 03/13/2023

    Customer brought to our attention a mechanical issue he was having with the vehicle, out of goodwill we paid for several hundred dollars in repairs. We did suggest a shop to have any other repairs needed that would accept a service contract if purchased.

    The loan is held by a lender not Drivewise we have no control over insurance claims or balance settlements. If customer contacts lender it’s possible they may make a settlement offer for balance. 

    Customer Answer

    Date: 03/14/2023

    Complaint: ********



    I am rejecting this response because: All I was told was that it wasn't their problem anymore and even though I did have a service contract . They never said anything about a shop to fix anything else that was wrong with the vehicle. To begin with if you are an honest person you let your customers know that there are a few issues and that they would need to be fixed so that the car is safe to be driven on the road.  This dealership is not honest and just sells vehicles no matter what is wrong with them as long as they make a buck.



    Regards,



    ****** *****

    Business Response

    Date: 03/22/2023

    In goodwill Drivewise has helped with after sale repairs. We have no other offer for the customer. We would suggest contacting the finance company about the balance remaining for a possible settlement.   

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