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Business Profile

Property Management

CIC Management Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CIC Management Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CIC Management Solutions, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter of non-compliance due to a concern for noise at our rental property at 707 am on Friday 11/3. I called at 9:37 am that day and left a message requesting more detail about the violation given that our property is a short term rental and I wanted to confirm what guests the complaint was about. I called again on 11/6 at 9:40 am and left a second message. I then emailed on November 6th at 4:09 pm requesting additional details. I called a 3rd time on 11/8 at 13:05 pm with no answer. I called again on 11/9 at 11:54 and left a 3rd message requesting a call back. I also went to the listed location on ****** and they are no longer at the physical location. On the CIC management website it says they are moving but doesn't provide an updated physical address, only a PO Box. On our HOA portal it says they will return phone calls within one business day. I would like more information about the complaint and also be able to get ahold of our management company.

      Customer Answer

      Date: 11/14/2023

      Yes I emailed again after I submitted the complaint and they reached out immediately. They suggest reaching out to the board of the HOA for all concerns. I told them they should update the incorrect address on ****** and to post somewhere that the board is now in charge of home owner concerns.

      Thank you for reaching out and closing the loop.

      All the best,

      *** ******

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CIC sent a bill wanting to charge $200. I sent $100 and said on the bill what is the other $100 for? I and several neighbors have called several times with only an answering machine answered. They never call us with only an answering machine. They never call us back. They only gave us a PO Box. I had to google to find their address. Then there was no name on their door. And neighboring business said they were hit and miss when they were at the business.

    CIC Management Solutions, LLC is NOT a BBB Accredited Business.

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