Business ProfileforPeterson Plumbing & Heating

Needed a pressure test and repair on a red tagged gas system . Was told repeatedly by Peterson's Manager/Master Plumber that they were a flat rate company?!? More interested in the pay than the job. Was charged $3,150.00 before they would schedule the repairs for November 23, 2021 . I was charged for 2 men for 2 days to execute repairs. Master plumber showed up alone, an hour late, without adequate parts or supplies to execute the repair. Disconnected 4 furnaces, a water heater and 5 ranges to install new stop valves which he claimed was a code requirement. Both county inspectors said that was not the case. Installed 12 new ball valve stops and replaced one 1 1/2" 90 degree black pipe elbow with a 24" wrench he had to borrow from me. At that point I was told that the estimate did not include reconnecting the furnaces or appliances. Finally installed a pressure gauge to test the system. Couldn't leak check either because he didn't have any CO2 or a compressor in his truck. Returned the following day, alone, when asked where his help was he called a helper. Not sure what was actually done but left for another job after an hour. Said he would see me in 5 days at which point it would cost $220.00/ hour to continue?!? Who in good conscience leaves 6 units and their occupants without heat or hot water for the sake of tying up more business? Who charges $3,150.00 for 8 hours work? Who walks away from a gas system that ended up having 23 leaks at joints that they addressed? Also repaired a pilot tube on a furnace at a cost of $181.00 that they had completely overhauled at a cost of $471.00 just 2 years earlier! Claimed it was another company until I produced the receipt. I was in the building trades for 45 years and am familiar with ethical repair practices. BEWARE of this company. Nothing short of scam artists in my honest opinion. Completely unavailable to address the wrong doings after the fact. More interested in revenue than customer fulfilment.