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Business Profile

Colleges and Universities

Colorado Mesa University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Colorado Mesa University's headquarters and its corporate-owned locations. To view all corporate locations, see

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Colorado Mesa University has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I withdrew from **** before drop deadline and with no financial penalty. I had an acknowledgement email from about 11 months ago. I cannot find it, now! I made certain that there were any expenses. I called their **************** to confirm. I owe nothing. Approximately two months ago I start receiving emails saying I owe money We went back and forth. Told them what is stated above. They would not accept it. End until 9/99/25b when again, I received a letter saying I still owe money.Received a phone call on 1/27.25 saying if I do not pay up, they are taking these fraudulent charges and placing in collections. My credit scores depending on which credit bureau 746 to 811. I pay my bills! This is not my responsibility! Maybe *** will listen to BBB?

      Business Response

      Date: 11/04/2025

      The outstanding balance on a student account was $340.18 due to a withdrawal occurring after the 100% refund deadline of January 22, 2025. The student withdrew on January 23, 2025, and standard fees were assessed accordingly. The student received regular communication regarding the assessed fees and account balance. The fees have since been removed, and the student account balance is now $0 (see attached documentation). No further payment is required. 

      Customer Answer

      Date: 11/04/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      (consumer name redacted)

    Colorado Mesa University is NOT a BBB Accredited Business.

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