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Business Profile

Auto Parts

Mopar OEM Parts Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Cheryl B

    Date: 06/21/2024

    **************** is terrible. I order a part that costs over $400. Was told it would ship in 3 to 5 days. Time came and went, reached out for status update via the chat on the website with auto response stating they were spending time with family. Reached out next day via contact us form, nothing. Tried for 4 days to get a hold of someone. I finally emailed them and got a response stating that their system showed a part in stock but wasn't to be found. They ordered a new part and would ship it expedite, they did not. Got the part and box is mangled to h*** Have pics to prove. When ordered, I supplied vin so they could ship right part. Received wrong part. Trying to get a hold of them for an exchange as they do have the right part, but again no-one answers the chat or contact us.DO NOT buy from them until they can get better customer service.

  • Cory N

    Date: 04/06/2024

    On 4/01/2024 I ordered several OEM parts. However, I received aftermarket parts in opened OEM packaging. Mopar OEM Parts Direct really put aftermarket parts in OEM packaging. Complete ripoff. The company uses OEM pictures, OEM prices but sent me very cheap aftermarket junk. I requested a full refund and I will post an update ASAP.

  • Van P

    Date: 06/08/2023

    I ordered a part for my vehicle from this company on 5/22/2023, after several attempts to get a status update regarding the order someone finally responded on 6/2/2023 that my order had been shipped and I should be receiving it on 6/3/2023. I have been told the order shipped via **** but the tracking information I was given was from ***** and it has shown to be in "pre-shipment" status since 6/5/2023. The company refuses to cancel my order, so I filed a claim with my bank to get the charge refunded. The customer service at this company is non-existent, communication is seriously lacking. I wish I had read reviews before ordering from them.

Mopar OEM Parts Direct is NOT a BBB Accredited Business.

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