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Business Profile

Medical Doctor

The Retina Center of Western Colorado

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took over paying my Mom's bills, she is 85 years young. She has Macular Degeneration and sees many doctors. I have set up Bill Pay for her account, I'm a signer. I mistakenly paid the Retina Center twice once on 1/06/2025 $200.00 and another on 01/21/2025 for $100.00. My Mom pays her co-pay each time she goes in of $40.00, insurance covers the balance. Once I realized my mistake I called and left the bookkeeper ( office manager *****) many times. I finally talked to her by going to the business and producing my POA. ***** told me they never received any payments from me or my Mom, I asked for a print out of services rendered and payments, she sent a document totally unreadable. I emailed proof of payment and finally brought them to the business. Once I proved the payment she then said we owed that money and refuses to give it back. If you look at the reviews of this place this is a common complaint.

    Business Response

    Date: 06/30/2025

    Verbal Response: I have explained to them that they need to contact their insurance. I have provided them with contact information and attempted to provide them with print outs. We have billed them correctly. 

    Customer Answer

    Date: 07/06/2025

    Complaint: ********



    I am rejecting this response because: I have spoken to the insurance company and nothing has changed. I have attached a statement from *****. Thank you







    Regards,



    ***** *** ****
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

The Retina Center of Western Colorado is NOT a BBB Accredited Business.

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