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Business Profile

Property Management

Golden Eagle Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $2,500 security deposit not being refunded, even though we did not stay at the property, as the property owner cancelled on us. He was not willing to accept the risk of our group staying, even though we were in compliance with everything on the booking.com listing. See similar complaint filed against Together In ********. His claim is that it was a 'false booking' as I booked being an individual under 40 years of age, when the listing clearly states the guest checking in needs to be 40. The guest checking in was my father-in-law, who is 56 years old, and who is the individual that found this property in the first place. I booked it simply because I'm his accountant and was in charge of collecting $70/night from each of the other 19 individuals staying at the property. Booking.com has verified that the property owner is the one that cancelled, and we were left with nowhere to stay for a group of 21 the week of a wedding.

    Customer Answer

    Date: 10/03/2022

    Hello - 

    the $2,500 downpayment was paid to the Golden Eagle Management Company. This is what the property demanded, and also the reason booking.com has been unable to assist. Thanks so much for any assistance you can provide. I thought the BBB would be a logical first step before small claims court. Let me know if you need any other information. 

    Thanks,

    ******

Golden Eagle Management Company is NOT a BBB Accredited Business.

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