Business ProfileforMountain Chevrolet

I have had issues with Mtn Chevrolet in the past and BBB intervened. I took my Chevy Bolt (purchased there) in for a 2 hr repair. The car wasn't ready that day because they had ordered the part and couldn't find it, we were told. The following day, the car wasn't ready because they didn't have a 'free bay', but the service manager assured me it would be ready by the end of the day. On day 3, we hadn't heard that it was ready. Adverse weather conditions didn't allow me to go pick up the car. We never heard back from anyone. Day 4 (Sat) I called to go pick up the car and was told it had severe damage underneath. Sunday the dealership was closed (Day 5). Day 6 was yesterday, Monday. We asked for an estimate for repair with photos of the damage. i was told they were working on the estimate at that very moment and we would have it by the end of the day. We didn't. Day 7 (Dec 5th) after arguing with someone at the dealership over the phone, feeling totally frustrated with the whole experience, I said something like 'do I have to get a lawyer to get answers from you people?' A short time later I received a call from 'someone' saying that they were not going to service my vehicle and that it was in the lot, ready to be picked up. The issue here is that they had the car in their possession for 7 days. I have 18K miles on the car. In the 2 years I have had it I have driven up and down highway 82 and gone twice to Montrose. The car has never been out of my possession. I was told the 'skid plate is shredded, the battery has a bad dent in it and the transmission has a hole in it and is leaking fluid. It looks like it has been off-roaded' Having no confidence in them, I suspect the car had an accident at the dealership, because there is absolutely no chance that this kind of damage occurred without my knowledge. I have been stalled, lied to, put through emotional stress and inconvenienced by this whole situation, and the answer we get is 'we are not going to service your car.'