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          Colorado Turfin' LLC has 1 locations, listed below.

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            Business ProfileColorado Turfin' LLC

            Artificial Turf

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints.

            Complainants primarily report customer service concerns, installation issues, and lack of post-installation warranty support.

            Complainants allege encountering warrantable problems with their landscaping projects and then difficulties scheduling needed repairs. Many consumers also allege receiving unprofessional communication from business representatives when trying to resolve their concerns.

            BBB contacted the business by email on August 1, 2023 and August 10, 2023 requesting a written response that outlines a plan to address the pattern of complaints.

            The business responded on August 11, 2023 by indicating that the business, “Made changes to who deals with customer complaints” and this “will completely fix the problem.”

            BBB requested elaboration but the business did not provide further details.

            Contact Information

            6678 13th St

            Frederick, CO 80530

            (303) 349-2368

            Customer Reviews

            3.4/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            6678 13th St, Frederick, CO 80530
            BBB File Opened:
            4/11/2016
            Years in Business:
            8
            Business Started:
            1/26/2016
            Business Management
            • Mr. Brian Richmond, Owner
            Contact Information

            Principal

            • Mr. Brian Richmond, Owner

            Customer Contact

            • Mr. Brian Richmond, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I received artificial turf installation in my backyard on 7/18/23 from Colorado Turfin' with it being a practice/ putting golf green. After a couple of weeks went by, I realized some of the holes were left in an undesirable status. I called "Jon" initially to ask for help and see if a technician can come out to adjust the golf holes. Jon was my original sales rep and final phase installer. He claimed he no longer worked with the company and to contact the secretary, Ashley Richmond. I text messaged her. In the beginning, she was very helpful and said Colorado Turfin' will get a technician out later that week to fix my issue. Nobody showed up nor contacted me about the date I was promised. I text Ashley again numerous times and called and left voice messages with no reply to either. I then decided to email the company which I believe goes to the owner Brian Richmond. My emails were not replied to. I was able to uncover Brian's mobile number and got ahold of him via text message and voicemail. It took numerous attempts for him to reply to my messages/ calls. He said he will have a technician come out to address the issue and nobody showed nor contacted me again regarding the promised date. We went back and forth for about six to eight weeks with no resolution. Brian said they were very busy and will get back to me. I told him I realize the company might be busy, but he didn't even give me the chance to get on the schedule in the future or offer me dates even if they were further out. I was completely fine with getting on the schedule toward the end of the season. I finally text Brian and told him he has left me no choice other than to go through the BBB. He replied "okay". I still have the email of the warranty on the work and product of services rendered to me. The installation/ labor is warrantied for 1 year and the material is warrantied for 2 years.
            Read 15 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Pamela H

            01/10/2024

            Colorado Turfin' installed my ******/2023. I was told the project would take 2 days, all waste would be hauled away and I would be able to keep any excess turf since I paid for it. After 2 days, most of the work was done except for some minor details. It took several calls from me to get someone to come back and finish, all the waste wasn't hauled away and I had to dispose of it in my trash. I was also told the excess turf wasn't mine to keep as extra was ordered. If that was the case, then why was it being stored in my driveway for a week? In October I noticed seams opening and called ***** (company owner) 10/10/23 about fixing them since this was under warranty. No response received, text message sent 10/13/23 along with pictures, no response, another text message sent 10/17/23, no response. Another text message sent 10/19/23, reply of "you contacted us less than a week ago. We'll get somebody over there." Never heard back. Another text message sent from me to ***** 11/3/23, no response. A final text message from me to ***** sent 11/14/23. I was told he was sorry for the lack of response but the company was currently in ******* and wouldn't return until Spring. This is poor customer service. I don't believe ***** ever intended to fix my turf or honor the warranty.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving Northern Colorado and Wyoming

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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