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Business Profile

RV Dealers

Windish rv

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2024 Montana Legacy on 11/23/23 RV from WIndish RV. When I purchased the unit I idendified a broken window shade on the back of the unit. I was told it would be ordered and I would get it within a month. After receiving the unit and using it for the first time we identified 7 more shades that were broken. The issue is that they do not catch and stay down. We were told the remaining shades would be covered under warranty. It has been eight months and the dealarship has not replaced any of the shades. As the shades are blackout shades this causes a security issue for us in the camper. I have called a dozen times and been to the store in Fountain three times. The last time I was told there was no order placed ad ******* for the rear shade. We have send measurements for the shades to be covered under warranty and now we are being told to look ad a video to adjust the shades as the springs can get weaker over time. I have had it with them not honoring the rear shade they said they would replace at the time of purchase and not replacing the remaining shades under warranty.

    Business Response

    Date: 07/17/2024

    First let me apologize that it has taken this long to get your blinds settled. Unfortunately like most employers we have suffered from loss of staff and somethings got lost in transitions. We sincerely apologize for that. I am pleased to let you know that your blinds have been approved for replacement and the parts have been ordered. It seems ******* has been in contact with you about that and a different issue that needs replaced. Please contact him for ******************* the manager if you need anything further. Again, we apologize the very unnecessary delay in getting this handled. 

  • Initial Complaint

    Date:12/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an Ember 24MBH RV from Windish RV in mid July 2023. At the time of purchase we noted three repair items at that need to be fixed as part of the acceptace: A cracked refrigerator draw, a warped top to a dinette bench, and a broken glass cover to the stove. We have repeatedly contacted the dealer and while they say they have ordered the parts we never get a call back despite leaving messages on their voicemail and with the receptionist. Six months later, we still do not know when ****** issues will be fixed.

    Business Response

    Date: 01/15/2024

    Our service manager has been in direct contact with the customer and has a time scheduled for drop off of his unit for repairs to be made.

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