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Business Profile

Cabinet Maker

A & D Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/01/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company received full payment in September 2023, and the owner signed a contract the same month where he agreed to complete and deliver the cabinets by March 1, 2024. There were penalties associated with any delays, including reimbursement.

    He missed that deadline, and after in-person, phone and text messages trying to follow up with him, he delivered the cabinet bases pending the doors (lower and upper) in Mid-March, in clear breach of contract. He fast-tracked the project and the quality of his product is substandard. There are cracks on the front panels, the alignment on the back of the cabinets shows gaps that would be filled if they were built correctly. Again, in breach of contract that stipulated a certain standard of quality and workmanship.

    The contract also stated the production of a specific style of cabinet doors (slim shaker). In March, he told us he did not have the tools/past experience to produce said style.

    On April 10, we called him to inquire about the final delivery date for the missing drawers and doors. He said two weeks. He could produce 2 doors/hour, and that we would be done with this project soon enough. It is another missed deadline.

    On April 29, he stated that he hadn't made much progress, and he had NO TIMELINE to offer. Here's the list of the missing items, and he cannot discuss how many of those items are fully assembled, how many are primed and painted.
    - 27 cabinet doors, including 1 trash pullout
    - 17 drawers
    - 4 pantry pullouts/rollouts
    - 1 microwave pullout/rollout
    - 1 sink front face
    - 1 skin for cabinet (min. 42" height)

    It's been more than 8 months since the full payment and contract agreement to deliver the products by March 1. The fact that is nearly impossible to contact him because he does not pick up calls or replies to text messages is unprofessional. The fact that he CANNOT provide any reasonable plan to move forward with this project in any timely manner is unacceptable.

A & D Design, LLC is NOT a BBB Accredited Business.

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