Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a garage from a to z storage 4 years ago. Last year he filed for eviction and I paid the funds in full. This year after my heart attack he has told me that I cannot come on the property to retrieve my tools and shop belongings, etc. I also rented spaces to park vehicles. He is now selling customer cars that were being fixed by my business and calling these customers to extort money from them to pay my rent bill. He won't release the cars that he moved to the customers I have. These people have nothing to do with my shop lease. They have current titles, registration and he refuses to return them to the owners. He is slandering my name, telling customers everything you don't say to someone. Saying I'm a fraud, don't do business with me, saying lies that I'm a thief and drug dealer. My customer told him that I've never given her any type of impression like that and she tried to stop him from slandering anymore comments to a few customers of mine. He is selling things out of my shop as I told him "no" he can't do that. I had another heart attack 2 weeks ago. My physical labor is extremely slow. I believe he has to auction things off and not take it to his own accord and sell my personal and business belongings. He has sent me text calling me foul names. He has portrayed nd sold me insurance on my shop that I cannot make a claim as it is only to the storage units and not the garage that I've been renting and paying on for 4 years. My shop had work truck were broken into. His security cameras do not work as they are on the pole but do not work. He said they did when I rented the unit. He has falsified my receipts on payments. For ex: I paid $300 cash and on my receipt it said $285 paid. There excuse is its the old system to the new system. This is on every transaction. I've been frauded by their company. Someone is taking 5% and when I asked them about this, I've been retaliated against ever since. I'm not the only one. Other people are scared to come forth.

  Business Response

  Date: 05/24/2024

  As is typical with complaints, only one side of a story is represented.  What follows is our response to the above referenced complaint.
  
  This person who filed a complaint with BBB (individual)became a tenant with A to Z Storage LLC (A to Z) on May 19, 2020, and occupied several storage units and outside storage spaces until May 14, 2024.  During this 4-year period, excluding his first 30 days as a tenant, his account has always been delinquent.
  
  This individual has not stated anything about all of the warning letters, warning emails, eviction notices, auction notices, payment arrangement agreements and literally hundreds of delinquency conversations over his tenancy. Not to mention the fact that the owner had not only given him numerous opportunities to rectify his accounts, but early on had tried to support the success of his business with a personal loan to help him establish his business operations.  A portion of this interest-free loan still has not been paid by the individual.
  
  Below is a list of warning and non-compliance letters and emails, eviction notices, auction notices, and payment arrangement agreements to avoid auction and/or eviction.

  
  July 3, 2021                         Unacceptable parking / behind on rent
  March 13, 2022                 Pay Rent or Quit Notice of Eviction
  April 6, 2022                       Account Status
  August 24, 2022                Non-payment of Rent Notice
  August 25, 2022                Email conversation between office manager and tenant (account status)
  September 30, 2022        Payment Agreement (defaulted) paid a total of $500.00.
  October 11, 2022              Payment Agreement paid a total of $1,700.00 (allowed access even though new rent had posted)
  January 6, 2023                 Account Status
  January 19, 2023              30-day Eviction Notice
  February 21,2023            Recap of meeting on 02/21/23 with tenant, his parent, A to Z Storage LLC owner and office manager to stop the eviction with promises to pay rent.
  April 27, 2023                     7-day Eviction Notice
  October 18, 2023              Email regarding property stored at the facility without permission            
  January 15, 2024               Auction Notification
  March 15,2024                 Payment Arrangement with 60 days to repay his arrears, and if he does not, the individual risks losing ownership of his stored property to A to Z
  May 16, 2024                      Notice of Default on Agreement and Execution of Terms

  
  When this individual was trying to avoid a formal auction pursuant to the January 15, 2024 Auction Notification, his mother was directly involved with trying to work with A to Z to avoid an auction. On March 15,2024, the individual and his mother attended a meeting at A to Z to avoid having an auction by working out an agreement. A Payment Arrangement was negotiated between the individual, his mother, the Office Manager at A to Z and the owner of A to Z. The document was signed by these four people on the same day. During the 60-day period that the individual had to pay and move out, the individuals various storage units were available for the individual to remove his belongings during normal business hours. During the 60-day grace ********** individual was asked on four different occasions to get off the A to Z property because he was not allowed on the property after normal business hours. The 60-day period ended on May 14, 2024.
  
  On day 61, the individual contacted A to Z and said he was going to a **** shop so he could pay his obligations. The owner told the individual that he was in default of the Payment Agreement and that he was not allowed on the property.  
  
  The individual was fully aware of the terms and conditions written in the Payment Agreement and he knew this was his final opportunity to cure his default to avoid having his personal and/or business properties forfeited. The individual ended up being in default on a number of the terms and conditions contained in the Payment Agreement.
  
  Colorado Storage Laws, that include vehicles, state that A to Z must give 15 days notice to an owner of a vehicle that has been left for non-payment or taking possession of property to satisfy a debt. Once that15 days is up, and we have not heard from the owner, we have the right to file a Storage Lien on said vehicles. These will then become the property of A to Z Storage LLC and can be sold at an auction or by the owner once all requirements have been satisfied. Issues between the individual and his customer that might own one or more vehicles are not the responsibility of A to Z.
  
  The Storage Insurance purchased by the individual covered anything that was damaged in the shop due to fire, tornados, wind, earthquakes,vandalism, lightning, smoke, hail, building collapse, leaking water, and burglary. The individual would have had to file a report with the Fort ****** ***************** regarding the alleged vehicle breach.  For his garage, he would have to again file a report with the Fort ****** *****************, and then file a claim with the Storage Insurance.  They do not accept claims that are losses due to non-payment and auctions.
  
  A to Zs accounting system that is used for taking payments from our tenants cannot be falsified. All payments that were paid by the individual were posted to his account since the day he moved in. Once posted, a receipt is printed out for the individual. If there ever was a discrepancy on the payment of any rent, it had never been brought up once by the individual. All tenants at A to Z have the right to request a copy of their ledger at any time.This accounting system has been in place longer than the individual has been a tenant.  There has never been any fraud with our accounting system, as we do have checks and balances in place just for this reason.  The individuals complaint has to do with the payment being applied to late fees before rent which is standard practice and a condition stated in the lease.  That is how the accounting system processes payments. Had the individual kept his account current, late fees would not have been assessed.
  
  A to Z has been in business since 1993. We have literally had over ****** tenants! We believe this is perhaps the first complaint we have ever received from the BBB. We have good rapport with our tenants. If any tenant has an issue with anyone or anything, they are free to come into our office, and we resolve any issues to the best of our ability.  We provide storage services and like any business, we expect to be paid for our services.
  
  In response to the complainants Desired Settlement, as written in the May 14, 2024 Notice of Default letter to the individual and according to Colorado lien laws and A to Z policy, any monies recovered over and above the individuals balance due will be returned to the individual.
  
  The cars that were assumed sold are still on A to Z Storage property have not yet been sold, and per the agreement are now the property of A to Z Storage LLC if they belonged to the individual.
  
  We at A to Z take pride in services we provide to our tenants. Our doors are always open and the owner is always available to respond to concerns. Unfortunately, the individual:
  never paid his rent on time;
  could not be trusted to do what he said he was going to do;
  was given dozens of verbal and written notices of his defaults during the past 3-plus years;
  was given numerous breaks by the owner to avoid situations like we are now in, and
  defaulted on his lease and other agreements he signed with A to Z
  
  A to Z knows that we went above and beyond to assist this individual in carrying on a successful business. We worked with him, supported him, and tried to rely on his promises of payments to be made. As the individual did not cure his defaults, it is our legal right to empty his storage units and recoup our losses.  Most storage businesses would have evicted this individual due to delinquency and non-compliance long ago.