Business ProfileforColorado State University Veterinary Teaching Hospital

On 12/28/2022 our dog Minnie had surgery at the Colorado State University Veterinarian Teaching Hospital. Upon learning that our dog would need surgery, my wife called and asked many questions. She was informed that the surgery would not be considered "urgent" and that no "urgent" charges would apply. She was also advised that this was NOT an add on, the department had an available appointment during normal business hours when surgery are conducted. Upon review of the itemized statement we found four charges to be inappropriate based on the numerous in depth conversations had about the quote and billing for such procedure. These charges included 2 line items which are tiled "urgent add on" totaling to $229. The other two are titled "Call back surgery tech..." totaling to $169.50. This was not a procedure that had to be completed the same day and we had several other options for later in the week. Therefore, had the pricing been communicated appropriately, we would have waited to have the procedure complete at a later time. My wife attempted to discuss these charges on site, but was told the manager was off who could discuss these with her. It's not fair for customers to be told NO additional "urgent" charges would apply and then be charged for that anyways. She was told the "call back surgery tech..." charges were because they had to call in additional technicians because this was an added surgery that was scheduled during non scheduling hours. This is not the case at all. When initially calling to get scheduled we were reassured they had a spot open and available. It seems CSU did not hold true to their word that there was an appointment available. Lastly I will say that when my wife put the 80% deposit down, she was told by the billing employee that the surgery would likely be even less than the deposit. It seems we were told many things that were not true. We own and operate a kennel, we see many veterinarians. We have never seen such lack of integrity.