Complaints

This profile includes complaints for AAMCO Transmissions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAMCO Transmissions

  3737 S Mason St Fort Collins, CO 80525-3056

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  AAMCO Transmissions

  1119 E Eisenhower Blvd Loveland, CO 80537-3925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 we took my daughter's ******************** for clutch pedal-related issues. My 18 year old told them that her slave cylinder was failing and needed to be replaced and specified that they use *** parts. After a few delays and multiple phone calls to inquire about the status after the time frame given, since they never called her. The shop's diagnoses confirmed the slave cylinder, they stated they had completed the repair using *** parts and had test-driven it. When we left the lot, her clutch pedal immediately failed again, almost causing an accident. We immediately took it back, and 30 minutes later, they said it was good. Several times in the following months, it had to be towed back to the shop after it failed in traffic. Leaving her stranded and causing her to miss work. After several more inquiries about the status after the time frame given, again, she was never contacted. They stated it was repaired (not sure what was done), and the car was released back to us. The 5th time, her clutch pedal went out. It was presented to us that the cheap aftermarket slave cylinder they installed had a faulty O-ring and that they were going to use an *** part instead. My daughter, her now boyfriend (A *****-certified mechanic for the local ***** dealership), and I went in to inspect the defunct cheap part and speak with the mechanic. We were assured that the O-ring was the cause and that the new, and this time for real the *** part would be the final solution. They had to order the new part and would call us once it was in, so we could bring the car back to have it swapped out. Since that appointment this January, she has to fill her clutch fluid reservoir once a week, and we still have not received a call that the replacement part has arrived and is ready to be swapped out. When we left, we were all under the presumption, based on the information given, and the severity of the situation. That the laps in time would be only momentary, a few days at most.

  Customer Answer

  Date: 04/25/2025

  I was contacted by corporate a week ago in response to an email I sent them. They stated the the shop claimed it was an issue with the clutch and they were waiting for us to bring the car in and never did. I corrected her and said that the issue was and still is the clutch pedal loosing fluid due to a bad slave cylinder. Which they where supposed to have ***laced with an OEM part as they originally claimed they did. But as I mentioned in my original complaint they admitted 9 months later that they sold us cheap knock off parts and that's why it keeps leaking. They were supposed to order the correct parts and call us when it came in so we could bring the car back to have the new OEM part swapped out. They never did. She said she would call the local shop in ******************* and ***ort back. But just like the local shop, corporate has not called me back. I sent a follow up email to the *** at corporate and again no ***ly. This has been going on for almost a year. They charged us full price for *** parts and have us a 1 year warranty. What we got is cheap parts and no warranty for the past 10 1/2 months. We have been back 5 times for ***air, spent over $100 in clutch fluid (refilling almost twice a week since the original service date) and have had to constantly track them down for updates and information. Their mechanics and office staff agreed that the problem is the slave cylinder and an OEM part is the solution. However getting them to do their job or even call us is impossible. We paid full price for absolutely nothing, and a warranty that will expire before they even finish fixing the problem. Now corporate is acting the same way. I just want people to hold true to what they say, what they post on the walls in the store and the website, and most of all what we paid for. We are in the same or worse place as when we started. The owner of the ******************* location also ***lied to my ****** review but I refuse to talk to the local shop because it has done nothing for us the previous 5 times over the past 10 months. I am done talking in circles and being lied to and having to babysit. 

  Customer Answer

  Date: 04/29/2025

  Update. A gentleman from the local Fort ******* shop has contacted my daughter to apologize and work with her to rectify the situation. I still have not received any response directly from corporate. However as it was described by my daughter. It would probably be safe to say by the overly apologetic tone and sense of urgency displayed by the gentleman. That corporate must have had some contribution to the recent phone call. I will update again once we have a full resolution to our situation. 

  Business Response

  Date: 05/21/2025

  from: lpickett ******* <**************************************************> via ******************************** 
  to: *************************************************************************
  date: May 21, 2025, 3:31 PM
  subject: IB ********

  5-21-2025
  
  Re: Response to Complaint Ref# ******** (********)
  
  To Whom It May Concern,
  
  I am writing in response to the letter we received referencing complaint number ******** (********). I appreciate the opportunity to address this matter directly.
  
  There was an unfortunate miscommunication during a transition in our management team. The previous service manager did not properly document or communicate the issues with the customers vehicle, including the need to order specific parts. As a result, the situation was inadvertently overlooked.
  
  Since assuming his role, our new service manager, *******, has been in regular contact with the customer. The vehicle is currently at our facility, and we are in the process of installing a new clutch master and slave cylinder, which were sourced from *********************. Additionally, as a proactive measure, we are replacing the rubber flex line at no cost to the customer to ensure the hydraulic system performs optimally.
  
  As this is my first time responding to a complaint through this channel, please let me know if any further information or documentation is required.
  
  Thank you for your time and attention to this matter.
  
  Sincerely,
  ***** *******
  Managing Partner
  AAMCO Transmissions *******************, CO
  ************
  **************************************************

  Customer Answer

  Date: 05/21/2025

  I just wanted to follow up and send a big THANK YOU to the team at.the BBB and the Management at AAMCO Corporation for all the effort and help rectifying our situation. We really do appreciate everything. Being in management myself. I understand that it is impossible to know 100% of the time what is going on at ground level and the input from a valued customer is sometimes the best way to get a direct, real time view. As unfortunate and stressful as our situation was, I am glad to see that steps have been taken and changes have been made to ensure that others will not have the same experience. I am also obviously very pleased our own situation has been successfully dealt with. One last kudos to the mechanics at the local AAMCO for taking the time and staying late to listen to, understand, problem solve, and most of all make my daughter feel heard and understood. That meant the world to both of us and is what I remember all of my past experiences to feel like with AAMCO. More than the parts and service have been restored, our faith in the system and humanity has also been restored. In today's world of automation, faceless communication, and A.I. things can often feel cold and distant. Everyone I just mentioned helped make it feel human and compassionate. 

   

  Again I hope this message gets to all the right people:

  Team BBB

  Team AAMCO Corporation 

  Team AAMCO Mechanics 

   

  My deepest gratitude,

   

  **** Sykora 

   

  P.s. I am also going to retract or update my ****** review.