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Business Profile

Towing Company

Galaxy Auto Recovery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jeff, Juan and Aarron are all apart of Galaxy Automotive, yet nobody will step up as the responsible party (or manager) so they all are mentioned. On 3/3 I parked in "Retail Customer Parking" and visited and used the nearby retail shops. While parked in designated spot, my car was towed at 6:30PM. With no reasoning, or signage explaining any sort of specifics. I revisited the site today and photographed the entire area, for any relevant signs about the rules or what makes it permissible to park. I know about House Bill 22: 1314 and the consumer protections for parking. Specifically because I have had issues within the last month for the exact same reason with the same company and another.

    Although the parking spot was different between the first and second tow, the spots were for the same use. The first time, they released my car for free (after charging the 3 people ahead of me for the same reason) knowing I knew about HB22 1314, with the Towed Vehicle Release form, I brought. I guess they knew I was serious about this illegal "nonconsensual tow".

    Fastforward to today they have stated lie after lie, and made up things like business parking isn't private parking. I did the same as the last time, I provided the law in paper and my TVR form. But they denied any service to me because it was a "business". This excuse is literal nonsense, and is disproved by the simplest research. However the kept repeating the same excuse and denying me my car.

    I have since filed a report to the Public Utilities Commission office because if they're willing to illegally tow me twice, then the likelihood of illegally towing a unknowing person is almost guaranteed.

    This is a predatory business. They are as fake as they come. They will hold your car hostage, because they don't think any one will hold them accountable to the law.

    So here we are. Making a formal e-paper trail for everyone to know of these illegal and predatory practices, with the hopes that it ends.

    Customer Answer

    Date: 03/06/2023

    I would like my car released with out any fees. I would like signage stating who specifically is allowed to park, nothing general like “Retail Customer Parking”. And I would like for the law to be followed, in regards to  a 24 hour notice, especially in this scenario I would/could have left the parking spot had I been given a notice. 

Galaxy Auto Recovery, LLC is NOT a BBB Accredited Business.

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