Business ProfileforBig O Tires - Fort Collins

Big O Tires performed a tire rotation & then one of my wheels came off while driving. Causing thousands in repairs & other costs. My car was either in a shop or undrivable for 4 months. When it occurred Big O acted as though they didn't know how it could possibly happen. They even went as far as to ask if I had any enemies that could have tampered with my car. A sign it was caused by someone & not by driving over something. Their lack of concern of the situation was alarming. The fact that myself or others could have been seriously injured when the wheel came off was not even a thought of theirs. I got the run around even though all signs pointed to over torqueing of the bolts. Aside from the body damage, I needed a new wheel & while that was supposed to be ordered, my spare was to be put on. Instead they released my car twice with the shredded wheel on it. The manager, Danny, seemed to not be aware that they were to order a new wheel. Clearly the service advisor when I brought it in was trying to keep this from management. I then took it to the car's dealership to check their work. This is where I found out there was more damage to the car despite Big O saying there was none. When the wheel came off, the car made contact with the ground & dragged. For Big O to say there was no damage from that was another untruth. The dealership also found the studs welded in the wheel bearing. An indication when Big O put the bad wheel back on, that they welded parts to make sure it stayed on. Not safe. Big O made my car unsafe numerous times. They continued to be negligent each time my car was there. Due to this, I had to pay thousands towards vehicle work, rentals, rides and deliveries. After posting a Google review, they called once and left 1 message. They then replied to the review claiming they have called multiple times and have left multiple messages. Not true. I have called the numbers (at least 4x) they provided and even sent an email and have not heard back from the GM.