Business ProfileforThe Garlic Knot

On November 15, 2021 @ 8:37 PM, I ordered take out from inside the Garlic Knot Restaurant. It was a kids pasta dish with added bacon ad mushrooms. I paid in cash and kept my receipt. 15 min. later, I picked up my food and my son began to eat. Halfway through, he stopped chewing and spit the bite back out into the pan. A long dark hair was in the food he was chewing. I turned around and took the food back to the restaurant. a very large man was locking the door as I walked up. He opened it and I apologized that he was ready to close, but that there was hair in my food. He ripped it from my hand and threw it down on the counter I was shocked at the aggressiveness of his demeanor. After opening it up, he growled, "Get **** outta here, he basically ate the whole thing!" which was not true, there was more than half of the serving left and the whole container of exra alfredo I paid for, and the garlic knot that came with it was untouched as well. I asked him, "Excuse me? please don't speak to me like that. Is there a reason none of your employees are wearing gloves or hairnets?" On the company website, there is a promise that the Garlic Knot is doing everything possible to maintain a clean workplace and acceptable hygiene practices from all the employees, which is a promise that is not being enforced. He looked at all 3 people standing in the kitchen area, none wearing gloves, hairnets, or even facial coverings even though they are required by the health department, and said, "They must have taken them off. Go on, you stupid *****, get the **** outta here." again being very aggressive and taking a step toward me. My heart started pounding a little faster, I was honestly afraid that he was going to physically assault me. I never got a refund of $10.05 even though he took all the food and threw it away. He never apologized once or tried to resolve the issue. As a paying customer, I dont believe an individual with such a lack of self- control should be running a business.