Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, ****** ******, visited ****************** of ***************** on March 21st, 2025. She declared to the ************** that she is a self pay patient and paid them $218.25 for the exam. ************** contracts with Advanced Medical Imaging Consultants P.C. AMI sent us an additional bill we were not expecting for the same visit via text and US Mail to read the mammogram test performed. Not expecting this bill, I called AMI on 4/25/25 at 2:58 PM MT. The representative who spoke to me explained the cost is to read the exam results, but that ****** should have been labeled a self pay patient and the charge should have been 25% less. I was told that the billing will be updated to a self pay patient, but that I need to wait for the new corrected bill to regenerate.I never received a new bill, so I called AMI again on 5/13/25 at 10:37 A.M. MT. The representative who answered that call stated that, what I was told on the previous call is incorrect. *** would not be revising the bill. Despite receiving a bill payable via text and *******, this representative said that I could only pay over the phone a reduced amount. I demanded them to send me either A) a revised bill for the lower amount as a self pay patient as was disclosed to the ************* of Norther Colorado at time of service or b) a bill that states a prompt pay discount will be applied for 25% as I was told on the 1st phone call. The representative on the 2nd phone call said my call was being escalated to a manager and the manager will call me within 24 hours.I have never received a call back to this day from AMI and then yesterday 5/19/25, I received the same inflated bill.I have never received in writing from Advanced Medical Imaging Consultants, P.C. that the bill should be $189 despite their own representative telling that amount on the phone call on 4/25/25. I am asking for your help to ensure when I pay $189, that my wife's balance will be complete for the 3/21/25 exam.

  Business Response

  Date: 05/21/2025

  Thank you for making us aware of this concern.  We've reviewed Ms. ******* account and her balance is eligible for a 25% discount.  That discount of $63.00 has now been applied.  In addition, we have initiated more training for the customer service staff to better understand this process.  ************* would like to discuss this with us or if she needs more information, she may reach out to us at our **************** or call me directly.   

  Sincerely, 

  ****** *****,

  CRO

  Advanced Medical Imaging Consultants 

  ************

   

  Customer Answer

  Date: 06/02/2025

  I am sorry.  The company resolved my issue and I waited to make sure my balance reflected zero but I failed to come back and resolve the issue in the BBB portal.  If you can please change to issue resolved and complaint satisfied.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19/23 I had a mammogram performed and ultrasound at ****** ******* ******* Advanced medical imaging consultants were the one who performed it. I didn't receive any bills from them until almost a year later. My insurance covered the price except $8.23. But the bill I have received from them was $392.67- full amount. Why didn't the business contact me earlier with that? Why did they wait a year? I called my insurance, they have no idea why would Advanced medical imaging consultants send me a bill after all this time for a full amount. I tried to get some information on charges from the business but they closed my account and sold it to collections. I can't get explanation from anyone. Please help

  Customer Answer

  Date: 12/10/2024

  from: ***** **** ********************
  to: **********************
  date: Dec 10, 2024, 12:19 PM
  subject: #********

  Thank you for all your help. The issue was resolved. 
  I didn't know how to request to close my complaint.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an xray done on 9/12/23. I was given an estimate of $78.40. I paid $78.40 when I received the xray. I WAS NOT ADVISED OF ANY EXTRA CHARGES. After that the facility sent me a bill for ANOTHER $164. I disputed that through BBB. The facility, UC Health, agreed to delete the extra charge.
  
  Now, Advance Medical Imaging has sent me ANOTHER bill for $53. I spoke to them and they admitted that patients were not being advised of this extra charge, but they declined to credit it. I was not advised of it before or during the xray. I seek a credit for the $53.

  Business Response

  Date: 10/23/2023

  The patient was seen at the facility on
  9/12/23.  At the time of check in, the patient was provided and signed a
  Facility Consent form which included the following language: 

  “I understand that
  I may receive bills from health care professionals who provide services to or
  for me, including but not limited to radiologists, surgical assistants,
  pathologists and anesthesiologists and advanced practice providers, who may not
  be employees of Facility and may send a separate bill.  I understand that
  those professionals may assist in my care at the request of my provider, who
  has my authorization to engage their services.  It is up to me to pay for
  these services.  If I have a payment plan with Facility about paying my
  bills, I also need to make a separate payment plan for the services of these
  professionals.  I grant those providers access to this Agreement.”

  Advanced Medical Imaging Consultants'
  radiologists are contracted with this UCHealth facility to provide radiology
  interpretations to assist treating providers with the interpretations for exams
  taken at the facility.  The Consent of Service, signed by the patient,
  provides notification that additional services such as radiologic
  interpretations like the one provided to the patient are separately
  billable. 
  

  Please let us know if you need further information.  

  Customer Answer

  Date: 10/24/2023

  Complaint: 20685036
  
  
  
  I am rejecting this response because: I was never provided the form that they claim (either in hard copy or electronically). Instead, I was asked to sign a blank screen that also did not contain the form or any language as they suggest.  I signed the blank screen because they would not do the x-ray otherwise.
  
  
  
  Regards,
  
  
  
  Tom Roth

  Business Response

  Date: 11/02/2023

  from: Krohn, Jolene <[email protected]>
  to: Clay Andersen <[email protected]>
  date: Nov 2, 2023, 4:29 PM
  subject: RE: BBB Complaint ID 20685036
  
  Thank you for providing this information.
  
  In response to the customer dispute below, we have done a thorough review of the customer’s account and have decided to write off the balance of $53.00  This decision is not an admission of fault, but rather a gesture of goodwill to resolve the issue promptly and to the satisfaction of the customer.  We appreciate the Better Business Bureau’s involvement in facilitating this resolution and thank you for your assistance.
  
  Jolene Krohn
  Chief Revenue Officer
  Advanced Medical Imaging Consultants, P.C.
  2008 Caribou Dr. | Fort Collins, CO 80525
  office 970.484.4757 | fax 970.484.4759

  Customer Answer

  Date: 11/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Tom Roth