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Business Profile

Property Management

My House Property Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Evernest is my property management company and they have been so difficult to work with. It took me a month to get contact information for someone to help me determine if I’m able to rent out my property because there is a restriction to how many people are able to lease their property at one time. I have explained to them that I have a dangerous neighbor situation that has led to numerous police reports. My neighbor has threatened my life and I need to move for my safety. I finally got a contact to speak with and for the last month she has given me invalid information on how to proceed and won’t answer my phone calls or emails. I have called and left voicemails for my property manager’s boss as well and this still hasn’t been resolved. It is to the point where I’m considering legal action because they won’t respond to me, they have neglected my reports of violent threats from my neighbor who also tried to poison dogs in the community. They also haven’t followed through on guidelines in our HOA documents regarding repairs. My neighbor has had a a tarp covering his broken garage door for months now. They won’t address this issue. My neighbor leaves trash all around the community and they have done nothing. Their lack of support has caused significant distress in my life and I’m considering legal action. I am currently in limbo trying to figure out how to manage my mortgage while finding a new place to live. In the supporting documents you will see his garage, the poison he placed around the community, and the card of the patrol officer who filed the report. You will also see correspondence between my and Evernest and the form they are asking me to complete regarding a tenant living in my condo before knowing if I can even rent out my condo.

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner and I moved into a property run by ****** Property Management in August 2022, and Evernest took over October 1, 2022. I had informed management at ****** on September 27th that we intended to move out by the end of October, and received information about a re-leasing fee of $300 to end our lease early. When the changeover happened, it was extremely difficult to get ahold of anyone, and ultimately it wasn't until October 10 that the fee was loaded to my account, during that time no new applications could be taken for the unit. I was responsible for marketing and showing the apartment myself, and had already had over 30 people contact me regarding the unit by the time I was able to pay the fee, I showed it to several people and one person submitted her complete application on October 13th. After that, I called upwards of 15 times, left 8 voice messages, and sent emails every day requesting updates for that person's application, as the website says 3-5 days for approval process. By 10/24, we still had no update on her status, and because of the unresponsiveness she withdrew her application. Alejandra at Evernest called me 10/25 extremely apologetic, saying the application was filed incorrectly and as a consolation they would refund my $300 re-leasing fee, and expedite the process of any further applicants on the unit. It is now 11/1 and I have not received the refund or any update on its ETA, and went through all the work to find new qualified applicants who submitted their application on 10/28 with no update on their status. My partner and I were completely moved out of the unit by 10/31 in the evening, and I returned all keys to the Evernest office as requested by email on 11/1 at 8:25am. I would like a refund for the $300 I was promised, as well as the $1195 security deposit since I did everything requested of me to find new tenants and would have received the deposit back if Evernest had responded in a timely manner to allow new tenants to move in.

  • Initial Complaint

    Date:10/24/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is practicing false advertising and charging people application fees without full disclosure of the requirements for application approval. I have heard from word of mouth of this companies reputation and have now experienced it first hand.

My House Property Services is NOT a BBB Accredited Business.

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