Business ProfileforCandid Studios Photography & Videography

I chose Candid Studios as my wedding photographer and videographer. The entire process has been chaotic. First off, the company claims to be the best in northern Colorado. However, from the beginning stages of making payments and signing contracts their communication has failed. I paid my contract in full by November 12, 2021. My wedding was August 20th, 2022. I was still receiving emails stating I OWED money. They lost all record of my payments which I had to provide. They failed to communicate up to the date of my wedding. I was the one constantly reaching out to make sure they were still coming to do their job. They promised me they were. Fast forward to the wedding day, I have ONE photographer show up when my contract stated two. The woman who did show up, received devastating family new an hour before and was completely incompetent. She showed up at 12 and my ceremony wasn't until 5:30. The pictures were decent at BEST. However, as stated in our contract, the company "fails to perform services stated in this contract, they will IMMEDIATELY give notice to the client and issue a refund." I have absolutely NO pictures of my venue, decor, guests etc as I wished for in my portfolio I filled out. I also have not received my wedding video from that day which is also in my contract. I have tried MULTIPLE times to follow up with Ryan, the CEO of the company. He fails to respond to my messages and phone calls. I took it to social media to reach out and the company BLOCKED me instead of returning a phone call. How completely unacceptable it is to run a business with the poor customer service they provide. I would NEVER recommend them to anyone. You have a vital role in a wedding day and to accept the failure of your responsibility is cowardice. I demand a refund of the photos and my video.