Business ProfileforHorsetooth Heating and Air, LLC

Second service from horsetooh 7/21/23 First notice of invoice 8/23/23 I had two service calls with horsetooth. The first call was to diagnose and issue with my AC system. The first invoice that I paid was for $846. The second service call to my home is where the issue came up.The same tech came out to the house on the second visit the tech explained that he believed that the leak was coming from the coil. He went on to tell me that he is going to look into something and give him some more time. After some work, he said he could get to it if he just goes through the drain pipe. I asked him how much everything would cost and he replied with i know you have already spent 800 some dollars. After he got the coil out, he determined the leak was in an unrepairable location.He explained the repair cost were getting into the same cost as a new unit. I was asked if I would be interested in someone coming out and doing an analysis. I agreed, and thanked him. I went and got my credit card ready to pay him for the service fee and waited for him to finish. The tech came up, I thanked him for being so transparent and walking me through everything. I went to hand him the credit card and he told me that he wasn't going to charge me the service fee today.I must have thanked him two or three times before he left. My fiance was even in the room and heard everything as well.Even though that was a long explanation, the main points are pretty simple and straightforward. My interactions with the tech were not vague, not misunderstood, they were straight and to the point. I always asked him about the cost for everything and he was super helpful. Then i was presented with the invoice a month later from the employee who came out and did the cost on a new unit. I told him everything about how i shouldnt be getting charged for the second visit. He told me he is passing it along to the owner **** and he would get back to me. He never got back to me or replied to my emails.